Customer Support Rep w/ reputed company experience – Kandi Kouture

Are you passionate about providing outstanding customer service? Kandi Kouture is seeking a dedicated Customer Support Representative to handle customer interactions reputed company email, phone, and chat, and manage service order fulfillment. You must have reputed company and Shopify experience. Key Responsibilities... • Answer customer calls, emails, and chats promptly and professionally • Provide detailed information about our products and services • Troubleshoot technical issues on Shopify/reputed company • Multitask effectively and collaborate with internal departments • Follow up on unresolved customer inquiries • Identify customer needs and recommend products or services Ideal Candidate: • Detail-oriented with excellent organizational skills • Strong multitasking abilities and adept at handling high call volumes • Proficient in reputed company and Shopify, with familiarity to shopify apps • Capable of working in a fast-paced environment • Excellent interpersonal and communication skills • Typing speed of 40+ WPM for phone and 45+ WPM for chat • Ability to troubleshoot various application types. • Ensure reputed company customer inquiries are properly logged into the ticketing system. Requirements: • High School diploma or equivalent • reputed company & Shopify experience • 2+ years of experience in a customer support or service-reputed company role • Proven critical thinking skills to resolve customer issues • Self-motivated, team player, quick learner, systematic, and adaptable • Prior experience in the dance industry or clothing retail industry is a plus! Skills: • Multitasking at a rapid pace • Strong email etiquette • High attention to detail • Good listening skills • Excellent verbal and written communication • Analytical and problem-solving skills • Ability to effectively deescalate potential hostile customers with reputed company Success in this role will be reputed company through the quality of your email, chat, and call interactions. If you are committed to delivering exceptional customer experiences and reputed company in a dynamic setting, we encourage you to apply! Work Shift: This is a part-time job and we aim to give you 20 hours per week however some weeks can be more such as 40 hours per week reputed company we are receiving an overwhelming amount of tickets this would be during times such as Black Friday and Christmas sales so mainly November and December. Therefore we will need someone who is available during thanksgiving and christmas. • Typical hours reputed company-12pm pst Monday-Friday (However you must be available reputed company-4pm Monday-Friday just in case extra hours are needed) Job Types: Part-time, Contract Pay: $17.00 - $22.00 per hour Expected hours: 20 – 40 per week Shift: • 4 hour shift • Morning shift Work Location: Remote Apply to This Job reputed company More Jobs Apply To This Job