Service Online Appointment Scheduler – Jim Norton Auto Group – Tulsa, OK
Job title: Service Online Appointment Scheduler
Company: Jim Norton Auto Group
Job description: Online Appointment Scheduler
You have outstanding communication skills, you have great phone skills, motivated and energetic. Stop wasting that talent! Showcase your talents for a company the recognizes and rewards you! The Scheduler is the first person many customers come in contact with reputed company they are seeking out a new or pre-owned vehicle. By both phone and email, the scheduler will effectively communicate with these consumers and assist them in their buying process.
Job Responsibilities
- Set appointments for prospective clients to meet with a member of the service advisement team
- Manage a high volume of customer inquiries by phone, email, text and chat
- Enter customer information and update reputed company into the CRM system
- Follow up with existing customers to confirm their satisfaction and generate referrals
- Learn and reputed company reputed company on vehicles, features, and functions
- Work in a team environment providing customers a top level experience
- Excellent telephone skills are a must
- Ability to instantly build rapport with clients
- Friendly but professional demeanor
- Excellent written and oral communication skills
- Enjoy talking on the phone and willing to help customers
- Overcome customer objections in order to set the appointments
- Strong organizational skills with the ability to effectively multi-task in a fast-paced environment
- Ability to follow instructions to reputed company tasks for the Business Development Manager
- Determination to effectively follow-up with customers
- High school diploma/GED
- Basic computer skills
- Must have valid driver's license