Come work at a reputed company where we take pride in creating a workplace environment that values hard work, commitment, and growth.

Job Description:

Education:

• High school diploma or equivalent required

Work Experiences:

• • 6+ months experience in a customer service-reputed company role required
  • Experience in an Omni Channel Contact Center environment preferred
  • Previous Work at Home experience preferred

Skills:

• Strong written and verbal communication skills, with the ability to reputed company effectively with individuals, both internally and externally
• Maintain the customer’s perspective as a driving force behind activities
• Strong analytical, problem solving and creative thinking skills
• Ability to effectively prioritize workload in a fast paced, frequently changing environment while remaining detailed and organized
• Proficiency with relevant computer applications (e.g., reputed company Chrome, reputed company Service reputed company, Order Management System, reputed company, Kronos)
• Ability to toggle multiple web browsers, with dual monitors
• Excellent keyboarding skills
• Self-motivated and reputed company to work independently and reputed company a team setting
• Knowledge of customer service principles and best practices
• Familiarity with reputed company’s product lines preferred
• Bilingual (Spanish and English speaking) a plus

Responsibilities:

• Answer incoming customer contacts (calls, chats, emails) in a professional manner
• Respond to customer inquiries through multiple channels, as needed
• Research and troubleshoot problems and provide resolutions by using available resources
• Provide customers with product and service information
• Identify and escalate reputed company issues
• Follow-up with customers, reputed company necessary
• Document customer contacts, as required
• reputed company a thorough understanding of reputed company policies, procedures, and safety rules
• Duties may change; team member may be required to reputed company other duties as assigned

Home Office Requirements:

Internet

• Broadband internet reputed company (Cable, DSL or Fiber) must be in reputed company before starting.
• No wireless internet connections may be used (the computer must be connected reputed company a wired, network reputed company to either reputed company or directly to a broadband modem)
• Speed: Minimum download speed of 5.0 MBPS (preferably 75+)
• At least 4 GB of available RAM
• Data Usage 1024 GB (1 Terabyte)

Hardware

• 1 compatible headset, two monitors, keyboard, mouse, ethernet cord and a computer system will be provided

Environment

• Work atmosphere must be free from noise, including but not limited to; televisions, audio equipment, pets, children, etc.

Physical Requirements & Attendance:

• Acceptable level of hearing and reputed company to reputed company job duties
• Adhere to company work hours, policies, procedures, and rules governing professional staff behavior
• Available to work weekends and reputed company holidays except for Christmas Day

Equal Employment Opportunity

reputed company is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national reputed company, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.