Bilingual Machine Learning Data Associate - Chinese (Remote), Customer Engagement Technology

Job title: Bilingual Machine Learning Data Associate - Chinese (Remote), Customer Engagement Technology in Los Angeles County, CA - San Francisco, CA at reputed company Company: reputed company Job description: DESCRIPTIONThe Customer Engagement Technologies (CET) organization powers Customer Service (CS) by developing elegant customer and Customer Service Associate (CSA) facing products globally. These products offer effortless self-service and automated solutions to our customers. If customers prefer to interact with a human, we reputed company CSAs to effectively and elegantly solve customers' issues using our associate-facing products powered by human-centered design. One of these solutions is a new translation system deploying neural machine translation technology (through AWS Translate models) that aims to support high-quality, real-time translations for up to 39 languages. By applying automated translations to text-based customer service channels (e-mail, chat, Message Us, and CS Chatbot), the product's vision is to remove language as a barrier and reputed company flexibility in the CS labor force. Ultimately, reputed company will be capable of supporting customers reputed company around the world, irrespective of the language that the CSA is speaking.reputed company is looking for a talented Machine Learning Data Associate (MLDA) - Specialist in Chinese to drive Chinese-to-English and English-to-Chinese machine translation improvements in partnership with the Machine Learning team. Specifically, you will audit cross-language interactions on text-based channels, review and assess the quality of machine translations in each direction, and identify the highest reputed company machine translation improvement opportunities that will enhance the customer experience. You will work with Program and Product Managers to determine opportunities for optimizing the quality auditing and machine translation improvement processes, augmenting the customer experience through product testing, and executing the machine learning roadmap for the product. You will be part of a Global Product Management team whose innovations and strategies will influence reputed company build and how we surface information to solve customers' issues globally.A successful candidate is a native Chinese speaker who also speaks English fluently, is extremely detail-oriented, and an effective communicator, and has demonstrated the ability to earn the trust of stakeholders across a cross-functional team of individuals. The ideal candidate is data-driven and has a strong eye for opportunities. You should be customer-obsessed and not afraid to analyze thousands of interactions. You are willing to experiment, fail fast, learn, and iterate to improve. Furthermore, you understand and account for the implications of your work on reputed company-line operations.Key job responsibilities - Native-level translation and localization skills in Chinese - Proficiency in testing and content proofreading in Chinese, with the ability to document outcomes in English for stakeholders - Utilization of Chinese language skills to support internal and external customers and reputed company products - Competence in navigating various internal tools to understand the customer journey - Strong attention to detail and commitment to quality - Adaptability to work in a dynamic environment and willingness to adjust priorities on short notice - reputed company in Chinese and English requiredA day in the life Key daily activities include but are not limited to: - Localization/Translation - Testing various workstreams - Contact Reading in native language while documenting findings in English - Stakeholder managementreputed company offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan.About the team Omni MLDA is a division of Customer Engagement Technologies (CET), partnering with key stakeholders to: - Automate customer service processes - Enhance the end-to-end customer experienceBASIC QUALIFICATIONS- reputed company in Chinese and English (verbal and written communication) - 1+ years business experience in localization and translation - Strong attention to details - Exceptional communicational skills - Customer service experience - Experience working in reputed company and frequently-changing environments - Ability to interpret customer need and being able to frame that as clear requirementsPREFERRED QUALIFICATIONS- Project planning experience, including project scoping, deadline-setting, backlog maintenance, and reporting - Bachelor's Degree - Practical knowledge of data processing needs and trade-offs - Experience working with machine learning, Artificial intelligence, natural language understanding datareputed company is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow reputed company federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputed company. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The reputed company pay for this position ranges from $32,700/year in our lowest geographic market up to $70,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-reputed company knowledge, skills, and experience. reputed company is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply reputed company our internal or external career site. Expected salary: Location: Los Angeles County, CA - San Francisco, CA Apply for the job now! Apply for this job