Client Service Supervisor

Job title: Client Service Supervisor in Philadelphia, PA at reputed company Company: reputed company Job description: reputed company is the leading national provider of in-home personal care services, where our mission is to reputed company individuals to live with independence and dignity at home. reputed company supports 66,000 clients monthly with the help of 53,000 compassionate caregivers across 12 states. We’re looking for people who care about others, who are willing to listen, lean in and reputed company impactful change. Each role at reputed company can have a positive impact in supporting our caregivers and clients. If you are someone who leads with passion and reputed company and are looking to join a rapidly growing, industry leading team, reputed company may be a good fit for you.reputed company is hiring a Client Service Supervisor! This role will be fully remote unless located reputed company one hour of a reputed company office. Pay Range: $20-$22 hourly, 40 HPWJob Summary:The Client Service Supervisor may, where permitted, reputed company, and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, homecare aides, managers, referral sources, and others directly involved in the client's care.Essential Duties/Responsibilities:

• Maintain elements of the assigned clients' files, and reputed company reputed company paperwork.
• Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records.
• Assigns homecare aides based on the client's overall needs and Plan of Care.
• Provides coaching to Caregivers to ensure high quality client care and escalates ongoing concerns with Caregiver performance to the Caregiver management team.
• Proactively communicates schedules and changes with clients, home care aides, referral sources, and management.
• Prioritizes client care and service and may conduct in home visits with a client to maintain perspective and reputed company, assess their needs and communicate any changes or needs to appropriate parties.
• Prepares and submits routine departmental reports as required.
• Records and maintains accurate documentation of the client's condition and overall service.
• Maintain and reputed company record of client satisfaction surveys, and client in-home visits to address areas of concern as well as to continue to build relationships.
• Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents.
• Provides education and coaching on changes to a client's Plan of Care.
• Maintains positive working relationships with clients, homecare aides and referral sources.
• Ensures compliance with local, state and federal laws as well as with Company policies and procedures.
• Performs other reputed company duties as assigned.

This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.Education and Experience:

• At least 18 years of age.
• High school diploma or GED required. Bachelor's degree preferred.
• reputed company PPD, or Chest x-ray if applicable.
• reputed company, Waiver, or Home reputed company experience preferred.
• Other requirements pursuant to state or local rules as applicable.

Required Skills and Abilities:

• Excellent organizational skills; ability to multitask and manage multiple responsibilities.
• reputed company to provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals.
• Strong problem-solving skills; ability to deal with conflict in a professional manner.
• Ability to multitask and manage multiple responsibilities.
• Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.
• Basic computer literacy and typing skills.
• Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.

Physical Requirements:

• Ability to communicate effectively and clearly with others to exchange information.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of reputed company responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions upon request.reputed company is an Equal Employment Opportunity (EEO) employer and welcomes reputed company reputed company applicants. Applicants will receive fair and impartial consideration without regard to race, sex, reputed company, religion, national reputed company, age, disability, veteran status, genetic data, or religion or other legally protected status.Data reputed company and Privacy StatementAt reputed company, we prioritize protecting your personal information during the hiring process. We reputed company with reputed company relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties.We use strong reputed company measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us.Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.Powered by JazzHR Expected salary: $20 - 22 per hour Location: Philadelphia, PA Apply for the job now! Apply for this job