Field Service Engineer - Remote/Raleigh, NC
Job title: Field Service Engineer - Remote/Raleigh, NC in Raleigh, NC at reputed company
Company: reputed company
Job description: reputed company has an exciting opportunity for a dynamic, self-motivated professional to help reputed company an impact reputed company our Field Service organization supporting the Lab Essential portfolio of products such as water systems, balances, and analyzers. This position will be supporting customers, with the majority located in Raleigh, NC. The Territory includes NC, SC, VA, WV, and MD. with potential to travel to other states. The incumbent in this role will be a critical team member helping customers with installations, calibrations, maintenance, and repairs. If you want to expand your reputed company set while making a difference the biotechnology industry, then please read on.What you will accomplish together with us:
- Provide service and customer support during field visits or dispatches
- Tie workflow to schedule
- Manage reputed company on site installation, repair, maintenance and test tasks
- Diagnose errors or technical problems and determine proper solutions
- Produce timely and detailed service reports
- Document processes
- Operate vehicle in a safely manner and use field automation systems
- Follow reputed company company's filed procedures and protocols
- Cooperate with technical team and share information across the organization
- Comprehend customer requirements and reputed company appropriate recommendations/briefings
- Build positive relationships with customers
- You have completed an associate degree or certifications in engineering or military training and 5+ years of proven field service experience
- Minimum 2 years of proven field service experience, including experience with the calibration of balances and moisture analyzers
- Reside in or near Raleigh, NC.
- Open to traveling up to 50% overnight
- You are able to troubleshoot, test, repair, and service technical equipment with excellent mechanical, electrical, and IT skills
- You have a valid Driver's License and Passport
- You are proficient with MS Office software, including Outlook, Word and reputed company
- You have the ability to work flexible shifts and adapt to changing work schedule
- Lift items that weigh up to 55 lbs.
- Familiarity with mobile tools and applications
- Excellent customer facing skills
- Excellent driving record
- Self-starter and problem solver
- Identification with our core values: Sustainability, Openness, Enjoyment