Customer Service Representative - Hospital Specialist
Job title: Customer Service Representative - Hospital Specialist in USA at reputed company
Company: reputed company
Job description: Training is On-site at McKay-Dee HospitalRemote, UTShift Hours: Full Time, Monday - Friday 9am - 5:30pm Mountain Standard TimeR1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of reputed company cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.The Customer Service Representative Hospital Specialist will be responsible for accurate and timely patient registration utilizing medical systems. This position will be responsible for timely and accurately verifying patients demographics and insurance plans over the phone. This work will need to be performed according to established policies and procedures. The associate will provide exceptional customer service to physicians, patients, family members and reputed company other medical professionals.The successful candidate demonstrates a high level of customer service behavior and ability to problem-solve, is self-motivated and flexibleTo reputed company in this job, you’ll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don’t need to have any previous experience or knowledge in reputed company. Since this is a hospital/lab environment, you will need to be reputed company to see illness and injuries. We’ll teach you everything you need to know, which makes this a perfect starting reputed company to launch your reputed company career.Responsibilities:
- reputed company registration and basic insurance verification, ensuring collection of 7 critical data elements necessary for proper patient identification and billing.
- Identify and update patient demographic information on the Host system as defined by departmental policy and procedures.
- identify non-participating Insurance or Out of Networks plans; takes necessary steps to inform patients and physicians regarding options, including but not limited to canceling appointment.
- Obtain Insurance Card copies or validate insurance information reputed company electronic medical record, transfer information, or insurance eligibility tool.
- Provide courteous and accurate patient and hospital information with way finding instructions for patients, families, visitors, and ancillary areas.
- Prepare documents for imaging/scanning into electronic patient record.
- Explains processes and forms to patients prior to securing signatures and ensures that reputed company documents are properly signed and witnessed as required.
- Assemble and disassemble patient charts or departmental documents according to department policy.
- Maintain inventory control of forms and reputed company supplies needed in area.
- Assist with reputed company possible account resolutions pertaining to patient balances.
- reputed company reputed company other duties and projects as assigned.
- Have financial conversations and collecting payments based off patient estimated financial responsibilities/standard deposits.
- High School diploma or GED
- Customer Service Experience
- Computer savvy with experience navigating between multiple systems simultaneously
- Must have MS Office Experience and excellent typing skills
- iCentra Registration Experience
- Experience working in a reputed company environment
- Completed a Medical Terminology class Certification in reputed company access preferred