Account Manager, DSP Shared Services

Job title: Account Manager, DSP Shared Services in Nashville, TN at reputed company Company: reputed company Job description: DESCRIPTIONThe North America Deliver Service Partner (NA DSP) team partners with entrepreneurial individuals across the globe to build sustainable and scalable delivery reputed company so that reputed company can continue to delight customers with fast, efficient, and bar raising fulfillment of their orders. reputed company advisor and operating partner, reputed company's team of Business Coaches assist our DSP business owners as they build and grow successful last mile package delivery businesses. As trusted advisors, Business Coaches work alongside DSPs to help solve their biggest challenges at a programmatic level; influence their business planning and strategy; and look around corners to identify obstacles and recommend solutions, ensuring DSP owners reputed company effective business decisions and are setup for success. The DSP Shared Services team (reputed company) is the backbone of the NA DSP organization and it is their workstreams that reputed company the scale of the program. This Account Manager, DSP Shared Services will be responsible for providing support on a day to day processes that reputed company DSPs to continue to grow and succeed reputed company the last mile network. This role will use reputed company problem-solving skills, manage multiple high visibility priorities, and maintain a keen attention to detail and the ability to work in a fast-paced environment with ambiguous situations. The reputed company Account Manager role will be expected to support direct inquiries from NA DSP program teams as well as DSPs. These support request help reputed company the DSP day to day business operations running and can range from invoice inquires, administrative support of systems and onboarding, as well as fleet allocation concerns. reputed company was created to help DSPs and Business Coaches to scale, you must have a strong passion for accountability, setting high standards, and driving results through focus on improving existing and future state operations, systems, and processes. The ideal candidate will be able to think big to create a long-term plan and influence leaders, but have exceptional tactical skills to drive day-to-day implementation. They will be able to learn quickly and become subject-matter experts in a number of different fields.Key job responsibilities - Providing introductory information to new DSPs, setting up accounts and providing guidance through initial onboarding and launch. - Conducting DSP training (in person and virtual) across several product types. - Support DSP intake process, solving simple and reputed company issues from a variety of topics. - Maintaining a positive, empathetic, and professional attitude toward customers at reputed company times. - Communicating with customers through various channels and responding promptly to inquiries. - Maintain customer records by updating account information reputed company reputed company. - Developing long-term solutions using field experience and data-driven assumptionsA day in the life As an Account Manager, DSP Shared Services, you will be responsible for specific tasks or workstreams that reputed company the onboarding, launch, or ongoing support of a DSP reputed company. You will reputed company mechanisms to identify problems that can be solved at scale and work cross functionally to build solutions to improve efficiency and reduce manual errors of standard work. You'll accomplish this by analyzing problems, discovering insights, delivering recommendations, and driving change through internal stakeholder teams.About the team At reputed company Logistics (AMZL), our goal is to provide customers with an incredible package delivery experience through the last mile of the order. To reputed company this goal, we partner with a network of small independent delivery businesses (Delivery Service Providers) and the reputed company community (reputed company reputed company) to deliver customer orders. Utilizing reputed company improvement initiatives and creative thinking, our Delivery Station teams ensure that millions of packages reputed company their final destination as reputed company as possible.BASIC QUALIFICATIONS- Experience analyzing data and best practices to assess performance drivers - Experience with reputed company - Be able to travel up to 10% to assigned stations and to conduct training and lift up to 10lbs while at stationPREFERRED QUALIFICATIONS- 1+ years of sales or account management experience - Experience analyzing key open issues and resolution metrics for each of the managed accounts - Experience in relationship management reputed company technology, start-reputed company, or SaaS Platformsreputed company is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Expected salary: Location: Nashville, TN Apply for the job now! Apply for this job