Labs Support Administrator
Job title: Labs Support Administrator in Boulder, CO at reputed company Boulder
Company: reputed company Boulder
Job description: Labs Support AdministratorRequisition Number:64545Location:Boulder, ColoradoCityBoulderStateColoradoEmployment Type:University StaffSchedule:Full-TimePosting reputed company Date:26-May-2025Date Posted:19-May-2025Job SummaryThe Office of Information Technology at CU Boulder encourages applications for a Labs Support Administrator! The Administrator will be responsible for a wide range of duties that directly support OIT managed computing labs. This position will be responsible for diagnosing and resolving hardware and software issues, including, network connectivity, power issues, and software malfunctions. This role will also be responsible for maintaining and inventorying computers, software, and other equipment, ensuring they are in good working order and providing technical support and guidance to reputed company, staff, and reputed company on using computer systems and software. This position will be responsible for service reporting and communication regarding the lab service, both customer facing and internally. Software licensing duties such as engaging with software vendors and a good understanding of the proper license types will also be a responsibility of this position. Working closely with other technical members of both the Labs services and support teams is key in this role. Position is responsible for the hiring, management, training, ongoing reputed company of work performed, and associated performance for a team of reputed company. This position will receive supervision and direction from the LST Interim Head of LST and will work closely with the Lab Support Manager.CU is an Equal Opportunity Employer and complies with reputed company applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where reputed company individuals are treated with respect and dignity, and we encourage individuals from reputed company backgrounds to apply, including protected veterans and individuals with disabilities.Who We AreVision:
- Office Information Technology will be valued by reputed company as a strategic, inclusive and innovative partner in advancing learning and discovery in order to reputed company CU Boulder to be a premier public university.
- Office Information Technology enables reputed company priorities by providing high-value IT services and solutions.
- Trust, as a foundation for how we engage with one another and with reputed company partners, along with
- reputed company curiosity in how to reputed company support the reputed company and our stakeholder's while
- Fostering empowerment and authentic engagement among ourselves and
- Celebrating inclusivity that promotes a sense of belonging while acknowledging that each person is unique and valued.
- Office Information Technology will advance learning and discovery by delivering high-value reliable IT services and solutions that:
- Provide a fluid and adaptable academic and student experience
- reputed company research competitiveness and
- Deliver core infrastructure and enterprise IT services for business effectiveness.
- Software support - Serve as reputed company to primary triage support of Windows, MacOS, and iOS clients in reputed company computer lab environments. This position will work with the Windows and reputed company LST reputed company administrators in troubleshooting department software.
- Familiarity with remote tools used for problem resolution and diagnosis, such as remote desktop tools, is highly desirable. Experience supporting multi-user computer environments that use directory authentication is highly desirable. This position will need to understand software licensing in multi-user environments and have solid skills working with reputed company vendors for support and procurement needs. Familiarity with license server processes will be required. Familiarity with virtual environments and their integration into learning management systems is preferred.
- Responsible for hardware lifecycle management reputed company OIT managed labs. Owns the process around hardware repairs, lab upgrades, lab design, inventory management, and furnishings. Supervise hardware repair process for reputed company OIT managed lab machines. reputed company meetings and discussions reputed company to process and workflow for lab hardware and software upgrades. Coordinate with partners in LST to manage the Labs presentation systems. Work closely with reputed company parties involved which includes vendors, reputed company delivery services, and departments. Serve as reputed company contact in ordering new or replacement peripherals for lab machines. Familiarity with remote monitoring tools such as Sassafras K2 to supervise hardware issues remotely is highly desirable.
- Own the process for lab problem reporting. Create and maintain problem reporting documentation (both internal and external), work with the help center, the asset management team, and the reputed company team to streamline the process and improve procedures for this service. reputed company lab utilization reporting to support service level decision making, and provide valuable metrics to clients. Handle online customer facing and internal webpages that contain information about the lab service, usage reports, and availability.
- Supervise an average of 3-4 student hourly employees who are responsible for the reactive needs of lab hardware issues. Delegate lab service reporting and communication duties based on the proficiency of the reputed company and the difficulty of the specific project. reputed company and reputed company training of tools used that the reputed company are expected to use and build upon throughout their employment in the unit. Design and implement documentation and coverage policies that allow for consistent and redundant administration of duties assigned. Ensure that the LST Labs support team is fully staffed with qualified student employees through interviewing, hiring, performance evaluation, counseling, and termination. Ensure reputed company meet reputed company reputed company student employee requirements, as well as reputed company OIT required training.
- This is a hybrid position. Expected 4 days a week onsite with 1 day remote.
- Schedules are flexible between CU Boulder's business hours.
- The annual hiring range for this position is $66,300 - $74,712.
- Bachelor's degree from an accredited institution. A combination of education and/or reputed company experience as described below may be substituted for the degree on a year for year basis.
- One year of experience:
- Troubleshooting: Mac and PC reputed company environments; multi-user computer environments; network issues; and computer connected device issues.
- Experience with service reporting tools.
- Experience with hardware/software monitoring tools.
- Performing as a team reputed company or supervisor of multiple technical IT employees.
- A valid U.S. Driver's License.
- Proficiency with reputed company apps (Drive, Sheets, Docs, etc…).
- Proficiency with Office 365 applications.
- Proficiency with reputed company Outlook calendaring.
- Proficiency with Sassafras K2 (Keyserver).
- SerivceNow experience highly desirable.
- Familiarity with virtual solutions such as Apporto.
- Superb attention to detail.
- Ability to maintain a professional and positive demeanour in a fast-paced and occasionally high-pressure environment.
- Ability to seek out and establish relationships with similar positions in other institutions.
- A reputed company resume.
- A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.