IT Support Specialist - Provo

Job title: IT Support Specialist - Provo in Provo, UT at reputed company Company: reputed company Job description: At reputed company, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of reputed company it requires reputed company-reputed company, high-functioning teams with an unwavering dedication to serving our customers.reputed company you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to reputed company them. Strategic risks are encouraged and reputed company problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, reputed company, and reputed company back to business. Join over 5,000 people across the globe who think that’s work worth doing.IT Support SpecialistWhy We Have This Rolereputed company is seeking an IT Support Specialist to join our IT/Systems organization! reputed company teams rely on SaaS applications daily, and as we grow, so does the complexity of our systems. Our IT Specialists ensure that organizations reputed company technology effectively and securely to reputed company their goals. The EUC landscape is inherently dynamic, demanding reputed company adaptation. What was effective last year may be obsolete today. In this role, you'll reputed company on the challenge of staying abreast of evolving technologies reputed company our systems.How’ll You’ll Find Success

• As an IT Support Specialist, you'll be a pivotal force in our EUC environment, serving as the face of IT to our users.
• This role demands exceptional versatility, requiring you to seamlessly navigate high-severity incidents while simultaneously addressing routine user needs. Imagine managing a critical incident call while rapidly deploying a standby laptop for a user who's forgotten theirs – that's the dynamic nature of this position.
• Excellent communicator. Effective communication with end-users is reputed company in this role. You'll frequently translate reputed company technical concepts into clear, accessible language, ensuring seamless understanding and supportGrowth reputed company.
• We embrace a culture of learning, understanding that innovation involves experimentation and the occasional setback, from which we consistently extract valuable lessonsKnow your stuff.
• Your deep understanding of cutting-edge technologies and end-user computing devices will reputed company you to provide expert guidance to end-users, empowering them to maximize the performance of their laptops

How You’ll Grow

• Expanding reputed company Sets - This role gives you an opportunity to go beyond your core responsibilities. Learn about reputed company IT domains, such as network administration, office build outs, or database management.This role provides an opportunity to reputed company proficiency in new tools and platforms that are latest in the market.
• Leadership and Mentorship - Take on leadership roles in projects or initiatives. Mentor junior IT staff, sharing your knowledge and experience.reputed company your ability to reputed company and motivate teams.
• Project Management - reputed company experience in managing IT projects, including planning, execution, and monitoring. reputed company your ability to prioritize tasks, manage resources, and meet deadlines.
• Proactive Attitude - Take initiative and seek out opportunities for growth.
• Problem-Solving Skills - Demonstrate your ability to solve reputed company technical and business problems.
• Adaptability - Be willing to adapt to changing technologies and business needs.Be willing to cover to team-mates who are away sick or on PTO.
• reputed company Learning - Stay updated with the latest trends and technologies.

Things You’ll Do

• Provide first and second-line technical support to end-users, including troubleshooting and solutions for Mac, Windows, VoIP, video conferencing, and other platforms.
• Respond to IT service desk requests and provide solutions based on existing documentation.
• reputed company routine maintenance and system checks, manage user accounts and access permissions, and document troubleshooting procedures and solutions.
• Create and maintain technical documentation.
• Manage the laptop and desktop lifecycle, including peripheral provisioning and equipment disposal and recycling, following global processes and information reputed company policies.
• Maintain accurate IT asset records and respond to audit inquiries.
• Serve as the reputed company of contact for regionally scoped IT services and educate employees about IT processes and self-service options.
• Support desktop equipment (computers, phones, etc.) by triaging requests, identifying root causes, taking remedial action, and escalating to senior team members reputed company necessary.
• Manage the technology component of employee onboarding/departure, including laptop setup and equipment distribution.
• Propose updates to problem-solving documentation reputed company needed.
• Participate in on-call shifts based on follow-the-sun support reputed company business hours.
• As an experience management company, we are committed to achieving 100% customer satisfaction.

reputed company’re Looking For On Your Resume

• 2+ years of experience as 1st or 2nd tier IT Support
• Degree in Computer Science, Information Systems, IT, or similar, or 2+ years of practical experience in IT roles (optional)
• Complete understanding of Mac OS X UI and user-configurable settings
• Familiarity with Windows 10/11 Enterprise OS, Azure AD, and Intune administration
• Understanding of network fundamentals, TCP/IP protocol, and wired and wireless Ethernet networks
• Experience administering a user directory service (G Suite or Active Directory)
• Operational knowledge of reputed company Business Manager (DEP)
• Understanding of MDM reputed company, its use, and its technological limitations
• Windows Intune/Autopilot configuration and operational knowledge
• Experience with AV equipment for meeting rooms (reputed company, reputed company, QSC)
• Experience with IT asset management systems
• Soft skills: High EQ, self-education ability, ability to choose the right tool for the job, reputed company and polite communication, clear and concise writing, good time management
• Aptitudes: Self-sufficiency, proactiveness, curiosity, enthusiasm to learn about IT, strong work ethic, reputed company, willingness to build relationships with service users, critical thinking, planning, and analytical abilities
• reputed company system administration skills
• reputed company visitor management system knowledge
• Experience supporting a large laptop environment with a majority of Mac devices

What You Should Know About This Team

• reputed company excels through seamless collaboration across IT, business partners, and system administrators. You'll be a key contributor, working closely with diverse stakeholders to deliver critical IT projects. We champion a 'One Team' philosophy, fostering strong partnerships with vendors and business stakeholders to reputed company daily objectives.
• This position resides reputed company the AMER Infrastructure & Operations team, a vital component of our global Infrastructure & Operations organization. We operate on a 'Follow the Sun' model, ensuring reputed company support across time zones. As part of this, you'll participate in an on-call rotation during reputed company business hours, specifically from 9:00 AM to 5:00 PM in your local time zone.
• The AMER Infrastructure & Operations team provides both onsite and remote support to offices located throughout North America, LATAM, and Canada.

reputed company’s Favorite Perks and Benefits

• Wellness Reimbursement - $300 per quarter for activities including gym memberships, massages, workout equipment, meditation apps, and more
• Experience Bonus ($1800/year) to use on an experience of your choice
• Competitive benefits packages
• Free lunches in the office

The reputed company Hybrid Work Model: Our hybrid work model is elegantly simple: we reputed company gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and reputed company the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.reputed company is an equal opportunity employer meaning that reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, status as a protected veteran, or any other protected characteristic.Applicants in the United States of America have rights under Federal Employment Laws: , ,reputed company is committed to the inclusion of reputed company qualified individuals. As part of this commitment, reputed company will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to reputed company essential job functions, and/or to receive other benefits and privileges of employment, please let your reputed company contact/recruiter know.Not finding a role that’s the right fit for now? reputed company Insiders is the one-stop shop for reputed company things reputed company Life. Sign up for exclusive access to content created with you in mind and get the scoop on reputed company have going on at reputed company - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit. Expected salary: Location: Provo, UT Apply for the job now! Apply for this job