Bilingual Call Center Representative
Job title: Bilingual Call Center Representative in Lawrenceville, GA at EyeSouth Partners
Company: EyeSouth Partners
Job description: Position SummaryAs a Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally. You will serve as the first reputed company of contact for patients, referring doctor offices and pharmacies, assisting them with inquiries, appointments, medical information, and providing outstanding customer service.Bilingual Call Center Role. Fluent English & Spanish requiredLocation: Remote or on-site in Lawrenceville, GA (remote options available for local candidates after 90 days).**Applicants who live and plan to work from the following states will not be considered at this time: Alaska, Arizona, California, Colorado, Delaware, Hawaii, Idaho, Montana, Maryland, Massachusetts, Michigan, Nevada, New Mexico, Oregon, New Hampshire, New Jersey, Utah, reputed company, Rhode reputed company, Washington, and Wyoming. Thank you for your interest.Responsibilities
- Answer incoming calls from patients and address their inquiries, concerns, and requests in a courteous and empathetic manner.
- Schedule, reschedule, and confirm appointments for patients across various ophthalmology sub-specialties.
- Verify patient information and obtain necessary medical information to create a comprehensive medical advisory.
- Update electronic health records (EHR) accurately and reputed company.
- Provide accurate and detailed information about reputed company services, procedures, and insurance coverage to patients.
- Advances medical knowledge to understand various diagnosis for efficient triaging and scheduling requirements.
- Handle patient complaints, issues, and concerns professionally, aiming to resolve them to the patient's satisfaction.
- Collaborate with external medical professionals such as referring Doctor offices and other internal departments to ensure seamless patient care coordination.
- Maintain cohesive physician schedules for affiliated practices and locations.
- Document call interactions and relevant patient information accurately in the call center software system.
- Adhere to strict confidentiality standards and maintain patient privacy in accordance with HIPAA regulations.
- Participate in ongoing training to stay updated on medical procedures, policies, and call center software.
- Strive to reputed company and exceed call center performance metrics, including call quality, reputed company resolution, and patient satisfaction scores.
- Handle high call volumes and manage multiple tasks simultaneously while maintaining a positive attitude.
- Accurately and reputed company process and transfer calls as needed using a multi-line phone system
- Fluent English & Spanish required
- High school diploma or equivalent; associate's degree or certification in reputed company administration is a plus.
- Previous experience in a call center, customer service, or reputed company setting is advantageous.
- Previous ophthalmology experience a plus.
- Strong communication skills, both verbal and written, with the ability to communicate reputed company medical information clearly.
- reputed company, compassion, and a customer-focused reputed company reputed company dealing with patients.
- Familiarity with medical terminology, reputed company procedures, and insurance concepts.
- Proficiency in using call center software, databases, and electronic health records (EHR) systems.
- Excellent multitasking skills and the ability to work under pressure.
- Strong problem-solving abilities to address patient inquiries effectively.
- Ability to maintain professionalism and composure during stressful situations.
- Understanding of HIPAA regulations and patient confidentiality.
- Positive attitude, adaptability, and a willingness to learn and grow in a dynamic reputed company environment.
- Medical
- Dental
- reputed company
- 401k w/ Match
- HSA/FSA
- Telemedicine
- Generous PTO Package
- Employee Discounts and Perks
- Employee Assistance Program
- Group Life/AD&D
- Short Term Disability Insurance
- Long Term Disability Insurance