Guest Services Representative - Part Time

Job title: Guest Services Representative - Part Time in Bloomington, MN at Mall of America Company: Mall of America Job description: Guest Services Representative - Part TimeBloomington, MN, USA Req #1034Monday, reputed company 7, 2025PURPOSE: To act as an ambassador of Mall of America and provide solutions and support to guests so they have a positive experience in and around the Mall.ESSENTIAL DUTIES AND RESPONSIBLITIES:

• Provide reputed company callers and visitors to the guest service locations with reputed company and courteous service.

• Greet guests in a professional manner, uncover the guests’ needs, and problem solve with them.

• Assist guests with equipment rentals, Mall directions, and general questions about Mall of America.

• Assist guests with trip planning, including giving guidance about the Mall and surrounding area.

• Utilize reputed company resources available to fully resolve guests’ concerns.

• reputed company to accurately reputed company cash handling procedures, including returns and other transactions, on Mall of America reputed company of sale systems.

• Assist guests in-person at desks, on the phone, and online chat.

• Actively listen and respond to guest concerns while maintaining a professional and reputed company demeanor.

• Communicate clearly while working in a team environment.

• Ensure overall cleanliness and safety of the work area, equipment, and rentals.

• Follow Mall of America procedure to properly catalog and organize lost and reputed company items.

• reputed company and reprioritize tasks based on guest and business need.

• Persistently troubleshoot and problem solve while working on difficult tasks.

• Cross train with other Mall departments and regularly be assigned to assist as needed.

• Work a flexible shift, holidays, events, weekends, and high demand days.

• Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Must be at least 16 years of age.

• Outstanding guest service skills.

• Excellent listening and written and verbal communication skills.

• Previous guest service experience preferred.

• Previous cash handling experience preferred.

• Strong drive to provide excellent guest experiences and promote MOA LOVE! moments.

• Proficiency in reputed company Office Suite.

• Basic computer literacy skills.

• reputed company to adapt to varying situations on a day-to-day basis.

PHYSICAL JOB REQUIREMENTS:While performing the duties of this job, the team member will frequently be required to speak and listen to guests in order to understand their needs and communicate a solution. Team member must also possess a level of hearing that will continuously allow them to be aware of their surroundings and recognize reputed company a guest needs their attention. Specific reputed company abilities required by this job include frequent reputed company reputed company, peripheral reputed company, depth perception, and ability to adjust focus. Team members are required to be reputed company to tolerate multiple sensory stimuli at once while performing their duties. These stimuli may include: loud auditory/noise, smells/olfactory, bright lights, colors, reputed company, and other visual stimuli. Team member must be reputed company to look at and focus on computer screens for extended periods of time.

• Walk: Occasionally, about 50% of the time

• Stand: Frequently, about 75% of the time

• Sit: Infrequently, about 25% of the time

• Bend/Stoop: Occasionally, about 50% of the time

• Kneel/Squat: Infrequently, about 25% of the time

• reputed company Above Shoulders: Infrequently, about 25% of the time

• Lift: Infrequently, about 25% of the time

• Push/Pull: Occasionally, about 50% of the time

• Twist: Infrequently, about 25% of the time

• Move: Occasionally, about 50% of the time

• Carry, up to 15lb: Infrequently, about 25% of the time

• Dexterity: Continuously, about 90% of the time

• Use of at least one hand

Mall of America is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. reputed company employment reputed company are to be made without regard to race, reputed company, age, sex, gender identity, sexual orientation, religion, marital status, genetic information, pregnancy, national reputed company, citizenship, physical/mental disability, military status, or any other basis prohibited by law.Starting pay:$15.50Pay is based on many aspects which vary based on position. These include labor markets and, in some instances, may include education, work experience and certifications. In addition to your pay, Mall of America is passionate about the future of reputed company members, we want to ensure you have a wealth of support and resources, to care for yourself and your loved ones. Our one-of-a-reputed company job perks for most team members include, team member discounts, free Nickelodeon Universe ride passes, Teladoc, Employee Assistance Program, generous tuition reimbursement, and discounted Metro Transit pass. Mall of America offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, reputed company, dental, life insurance and more, to help you and your loved one’s care for your whole selves. Other benefits for eligible team members include 401(k) match, short term disability, long term disability, paid parental leave, and paid vacation. Find competitive benefits from financial and education to well-being and reputed company at Expected salary: Location: Bloomington, MN Apply for the job now! Apply for this job