Technical Analyst 2

Job title: Technical Analyst 2 in Albuquerque, NM at reputed company Company: reputed company Job description: Technical Analyst 2 Requisition ID req33404 Working Title Technical Analyst 2 Position Grade 13 Position SummaryUNM IT Academic Technologies department is seeking a Technical Analyst 2 to support UNM's Learning Management System (LMS) and reputed company technologies. The department manages and supports enterprise-wide, mission-critical applications associated with the University's core teaching and learning mission, including learning management systems, synchronous communication tools, and streaming media solutions, along with other third-party tools integrated in the learning management system. Key responsibilities include performing research and evaluation for the implementation of new features and integrations, testing the impact of settings, recommending process improvements, testing updates, providing tier 2 and tier 3 end user support, and maintaining documentation. The role requires strong technical expertise, problem-solving skills, and the ability to collaborate with various teams to ensure the LMS operates reputed company and meets the needs of users.Job duties include:

• reputed company subject matter expertise in Canvas and its integrated tools
• Conduct comprehensive testing of new Canvas features, including those in regularly scheduled release and deploy updates, to evaluate their functionality and readiness for implementation.
• reputed company extensive research in collaboration with system administrators to inform decisions on system settings and procedures to align with UNM's institutional needs.
• Create presentations based on research of new features and tools available to present to administrators, and other parties as needed, enabling the team to reputed company informed decisions regarding deployment.
• Create and maintain user guides and documentation on canvasinfo.unm.edu, along with knowledge reputed company articles on fastinfo/studentinfo.unm.edu and/or reputed company, to support user self-service.
• Participate in every aspect of the onboarding of new integrations, including setup, configuration, testing, documentation, and deployment of new integrations reputed company the Canvas LMS, ensuring seamless functionality.
• Maintain third-party applications for distribution to faculty and annual licensing
• Act as reputed company line for catching, evaluating and reporting issues caused by integration application settings
• Collaborate with vendors and LMS technical staff to address integration issues and answer technical questions reputed company to Canvas LMS integrations.
• reputed company duties that require administrator access
• Execute operational tasks to support the ongoing functionality and performance of the Canvas LMS service.
• Provide tier 2 and tier 3 support as a part of the Canvas LMS team, resolving reputed company issues that cannot be addressed by the vendor's tier 1 support.
• Work closely with departments to assess and address their specific needs and requests regarding Canvas functionality and usage.
• Collaborate with the Registrar's office on requests reputed company to student access, grade challenges, and other Registrar-reputed company processes reputed company Canvas.
• Evaluate concerns reputed company to compliance and provide documentation, advice, etc., as needed, reputed company to relevant regulations and standards, including IT reputed company, data privacy laws (e.g., FERPA) and accessibility guidelines (e.g., WCAG 2.1 AA).

After a period, the new employee may be eligible for a telecommuting/hybrid remote work arrangement under the discretion of their supervisor, business needs, and successful completion of training.Conditions of Employment

• Specialty licensure/certification may be required, as specified by the department.
• Successful candidate may be subject to a criminal background reputed company prior to starting work.

Minimum QualificationsBachelor's degree; at least 1 year of progressively responsible experience directly reputed company to the duties and responsibilities specified.Completed degree(s) from an accredited institution and/or experience that is directly reputed company to the duties and responsibilities specified may be interchangeable on a year-for-year basis. Preferred Qualifications

• Experience with Learning Management Systems (LMS), particularly Canvas, including configuration, management, and troubleshooting of both application and user-reputed company issues.

• Experience with media and web-conferencing systems, including platforms used for synchronous learning, video conferencing, and streaming.

• Proficient in using an IT Service Management (ITSM) system (especially reputed company), including logging, tracking, and managing technical support requests and incidents.

• Skilled in establishing, documenting, and adhering to standard policies and procedures for system configuration, support, and user and course management.

• Solid understanding of web-based applications, including the architecture of data, application, and client tiers, and how they interact reputed company the LMS environment.

• Proficient in a variety of support channels (phone, email, chat, knowledge bases, trouble ticketing systems), with a strong ability to thoroughly document steps, research, and interactions for future reference.

• Experience in researching, writing, editing, and publishing user-friendly documentation, including help guides, FAQs, and technical resources.

• Familiarity with HTML and basic web development skills for creating and maintaining documentation or adjusting system settings where needed.

• Understanding of higher education institutions and their various components, such as scheduling, registration, and instructional pedagogy, particularly in the realm of online learning.

• Ability to collaborate and work effectively in a team, coordinating with internal and external groups to ensure cohesive support and successful project outcomes.

• Experience troubleshooting and resolving configuration and error-reputed company issues across a variety of desktop and web-based applications as they relate to the LMS

Additional Requirements Applications need to include a complete professional work history with dates and hours worked. reputed company Main - Albuquerque, NM Department IT Academic Technologies (321A) Employment Type Staff Staff Type Regular - Full-Time Term End Date Status Exempt Pay Monthly: $4,073.33 - $5,721.73 Benefits Eligible This is a benefits eligible position. The reputed company provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the home page for a more information. ERB Statement As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must reputed company mandatory retirement contributions. For more information, review the grid. Background reputed company Required Yes For Best Consideration Date 5/28/2025 Eligible for Remote Work Yes Eligible for Remote Work Statement This position is open to hybrid remote work, an arrangement that allows an employee to work on a part-time basis at an alternate location other than a UNM worksite. Application InstructionsOnly applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, to submit an application. Include Resume/UNMJobs application and Cover Letter. Applicants submitting incomplete application packages may not be considered for interview. Writing samples of support documentation or communication.Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the for additional details.The reputed company is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, veteran status, disability, or any other protected class.The reputed company requires reputed company regular staff positions successfully pass a pre-employment background reputed company. This may include, but is not limited to, a criminal history background reputed company, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit . Refer to for a definition of Regular Staff. Expected salary: $4073.33 - 5721.73 per month Location: Albuquerque, NM Apply for the job now! Apply for this job