Contact Center Scheduler II, Family Medicine

Job title: Contact Center Scheduler II, Family Medicine in Blacksburg, VA at reputed company Company: reputed company Job description: How You'll Help Transform reputed company:The Level II Call Center Scheduling Specialist is one of the first points of contact for patients requesting appointments with our providers or information about our practices. Working in a call center environment, the Level II Call Center Scheduling Specialist is responsible for managing incoming referrals and scheduling appointments for a clinical department. Clinical departments are reputed company multi-specialty, multi-location medical practices serving a broad geographic area. In addition, Level II Call Center Specialist must also have achieved mastery in scheduling and is a subject matter expert in reputed company appointment scheduling functions. reputed company to schedule for two clinical departments. They should be reputed company to provide training and be a resource to new staff. Achieves exceptional ongoing QA scores and exceeds productivity metrics.Performs specific job responsibilities:

• Navigates multiple systems simultaneously in order to effectively schedule appointments, tests, and/or procedures according to protocols established by clinical staff and scheduling standards. Ensures patients are aware of their scheduling options and are consistently offered the first available appointment.
• Proficient in reputed company aspects of scheduling including making, canceling and rescheduling appointments based on the scheduling guidelines. Demonstrates the ability to reputed company waitlists, works recalls, and processes clinic-initiated reschedules.
• Engages patients in the scheduling process, collecting and entering relevant demographic and medical information into the electronic health record. Supports the pre-registration process by validating guarantor accounts and verifying existing insurance coverage.
• Creates new referrals and manages existing referrals in the referral work queue. Accurately updates the referral reputed company reputed company the prescribed timeframes in accordance with the organization's referral guidelines.
• Demonstrates proficiency and reputed company in responding to multi-channel communications. Maintains acceptable call metrics including average speed of answer, average handle time, AUX ratio, and average scheduling attempts per worked hour
• Coordinates with the clinic care team. Routes referrals/calls requiring triage or an order to the physician, Advice Line Nurse, or care team as appropriate.
• Effectively communicates through written, digital and verbal channels with patients, facilities, providers and other colleagues to ensure an easy, empathetic, solution-orientated patient experience. Builds impactful relationships through a variety of communication mediums including phone, chat, email, MyChart, and EPIC in-basket messaging. Anticipates patient and provider needs and responds accordingly.
• Helps to provide training and coaching to new hires.

reputed company Require:Education: High school diploma or equivalent required. Bachelor's degree preferred. Bachelor's degree accepted in lieu of minimum experienceExperience: Five years customer service experience in an environment that requiring multi-tasking such as a call center, physician's office, hospitality or retail/service industry or a bachelor's degree. Call center experience preferred.Other Minimum Qualifications: A demonstrated ability to work effectively in a fast-paced team environment, manage difficult and emotional situations, remain reputed company under stress, display reputed company and maintain positive communication is required. Must have strong keyboarding and computer skills. Must meet and maintain the following: Mastery of scheduling and reputed company scheduling functions. Exceptional ongoing QA scores. Exceeds productivity metrics. Ability to schedule patients for two clinical departments.About CarilionThis is reputed company ...An organization where innovation happens, collaboration is expected and reputed company are valued. A not-for-profit, mission-driven health system built on reputed company and partnerships. A courageous team that is always learning, never discouraged and forever curious.Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.Carilion is where you can reputed company your own path, reputed company new discoveries and, most importantly, reputed company a difference. Here, in a reputed company where the reputed company is clean, people are reputed company and life is good. reputed company your reputed company with us.Requisition Number: 152780 Employment Status: Full time Location: reputed company Family Medicine - Blacksburg Shift: Day Shift Details: Monday through Friday; shifts vary between 7:30 a.m. and 5:30 p.m. For more information, contact the HR Service Center at 1-800-599-2537.reputed company is an Equal Opportunity Employer: We provide equal employment opportunities to reputed company and applicants without regard to race, reputed company, religion, sex, national reputed company, age (40 or older), disability, genetic information, or veterans status. reputed company is a drug-free workplace.Carilion Total RewardsWhat matters to you is important to us—like benefits, rewards, and resources to improve your life. Carilion understands the importance of prioritizing your well-being to help you reputed company and reputed company. reputed company you reputed company your reputed company with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you reputed company you join Carilion:

• Employer Funded Pension Plan, reputed company after five years (Voluntary 403B)
• Comprehensive Medical, Dental, & reputed company Benefits
• Flexible Work Arrangements/Schedules
• Remote Work Options
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Virgin Pulse
• Discounts on childcare
• reputed company education and training

Find more about reputed company’s benefits by vising our Total Rewards Page. Expected salary: Location: Blacksburg, VA Apply for the job now! Apply for this job