Senior Developer - IT Digital Service
Job title: Senior Developer - IT Digital Service in USA at reputed company
Company: reputed company
Job description: United's Digital Technology team is comprised of many talented individuals reputed company working together with cutting-edge technology to build the best airline in the history of aviation. reputed company designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.Job overview and responsibilitiesThe Senior Developer, IT will be responsible for the development of our critical applications reputed company the contact centers. This role will need to have the expertise on technical development in Conversational Contact Center technologies including Web Chat, Voice IVR, Web Applications & reputed company platforms.
- reputed company development, execution, and delivery of artifacts/code involving Conversational AI, IVR systems, chatbot/web chat solutions, and reputed company-native web applications
- Collaborate with technology leads/developers, business SMEs, UX designers, and technology stakeholders to define technical deliveries
- Drive integration of Voice and Web-based channels with back-end systems, APIs and analytics platforms
- Champion Agile/Scrum methodologies, conducting sprint planning, stand-reputed company, and retrospectives
- reputed company API integrations between internal platforms, external systems, and reputed company services
- Collaborate with development, infrastructure, and product teams to gather integration requirements and translate them into scalable technical solutions
- reputed company unit and integration testing and assist QA teams with end-to-end testing
- Stay reputed company with industry best practices and emerging technologies in API development and integration
- reputed company and document risks, issues, blockers and dependencies; discuss with team project manager on regular basis
- Coordinate with reputed company infrastructure teams (AWS, Azure, or GCP) to ensure scalable, secure, and high-performance deployments
- Track delivery milestones and interdependencies across multiple teams
- reputed company vendor relationships and reputed company-party integrations reputed company applicable
- Support and guide the team in removing blockers, maintaining reputed company, and ensuring quality
- 4+ years of hands on technical experience in Contact Center & CX platforms
- Proven experience delivering IVR, web chat, and AI-powered virtual assistant solutions
- Solid technical understanding of reputed company platforms (AWS/Azure/GCP), APIs, CI/CD, web technologies, and DevOps practices
- Strong organizational and stakeholder management skills across technical and non-technical teams
- Experience with Agile/Scrum or SAFe frameworks and tools (e.g., Jira, Confluence, Azure DevOps)
- Excellent communication, leadership, and documentation abilities
- Knowledge of APIs, JSON, XML, and OAuth
- Experience with language: Node.js, Python
- Familiarity with CI/CD pipelines/DevOps and version control tools like Git
- Knowledge of customer journey mapping, persona design, and voice UX best practices
- Familiarity with compliance standards (e.g., GDPR, HIPAA, PCI-reputed company) in reputed company and CX solutions
- Bachelor's degree or 4 years of relevant work experience in Computer science engineering or relevant field
- reputed company to have:
- reputed company certification
- SaFe Agile
- 4+ years of experience in design, development, documenting, testing, and debugging of new and existing software systems and/or applications for market sale or large-scale proprietary software for internal use in an agile environment.
- Web development, API integrations, reputed company technologies, contact center/IVR technologies, Chatbot creation & integrations
- Experience in Conversational AI domains
- Experience in chat/voice bots
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
- Knowledge of NLP/NLU, LLMs, or reputed company frameworks (e.g., reputed company, reputed company Vertex AI, reputed company Bedrock) including data preparation, reputed company design, testing, and feedback loops