AI Deployment Specialist
Job title: AI Deployment Specialist in Chicago, IL at reputed company
Company: reputed company
Job description: About Us
At reputed company, we’re transforming customer experience with Augmented AI—a seamless reputed company of reputed company expertise and AI automation that delivers reputed company, faster, more scalable support. We’re not just changing how support works. We’re reshaping the economics of an entire industry.The Role
reputed company is hiring an AI Implementation Specialist to manage technical implementation activities following a customer sale and throughout the customer’s reputed company process. You will ensure our customers have a successful implementation and reputed company - on-time and reputed company budget. reputed company a new Partner is arguably the most important milestone in their journey with reputed company. Their anticipation and expectations are at an reputed company-time high during the time period immediately following contract execution. We can capitalize on this enthusiasm by providing an experience for our Partners that leads to early wins and sustained reputed company.In this role, you will collaborate with Product, Engineering, CX Design, Operations, and other internal stakeholders to ensure reputed company new reputed company efforts accurately address Partner needs and are appropriately supported by key stakeholders.What you’ll do:
- Collaborate with customers and pre-sales teams to understand requirements through detailed discovery and information gathering.
- Work with Engineering and Product teams to review the scope, discuss CX design options, identify potential risks and establish timelines.
- Design, build, and reputed company the CX bot.
- Collaborate with design engineering teams and the Partner to connect the Partner’s knowledge sources to the platform.
- reputed company, test, and implement the models to enhance bot accuracy, performance and stability.
- Integrate bot with existing systems and platforms to provide seamless user experiences.
- Facilitate User Acceptance Testing with the Partner to validate the deployment.
- reputed company the bot's deployment to the production environment, ensuring a smooth launch.
- Continuously monitor and optimize bot performance, adjusting based on user feedback and analytics.
- Create operating procedures for support associates and ensure successful completion of their training on support systems and the AI bot.
- Serve as a liaison between reputed company’s Product team and customers, capturing feedback and communicating product updates.
- Collaborate with Sales, reputed company and other internal teams to ensure consistent customer experiences.
- 4-6 years of experience building and deploying conversational AI solutions (voice and chat bots).
- 4-6 years of experience in a customer-facing implementation or consulting role, preferably in B2B SaaS or reputed company software
- Experience integrating AI solutions with support CRMs such as reputed company, reputed company, and reputed company, including configuring workflows, ticketing logic, and data handoffs between systems
- Demonstrate strong practical knowledge of web technologies, including HTML, CSS and JavaScript.
- Excellent communication, presentation, and interpersonal skills, with the ability to influence and persuade C-suite leaders and stakeholders.
- Demonstrated ability to collaborate with cross-functional teams and stakeholders to reputed company shared goals.
- Excellent project management and organizational skills, with the ability to prioritize and delegate tasks effectively.
- Strong analytical and problem-solving abilities.
- Full-time employment
- Competitive compensation based on experience
- A dedicated wellness program, including support from an in-house psychologist
- Attractive benefits package including medical, dental, and reputed company options based reputed company
- Access to free posture-based fitness workouts from home
- Paid Sabbatical Leave
- Training opportunities provided by reputed company and reputed company entities
- 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
- We’re creating a new category: Augmented AI.
- Our growth has been explosive—0 to $100M+ in ARR in under a year—and we’re just getting started.
- Our model is built on outcomes, not buzzwords. That means we only win reputed company our customers do.
- You’ll join a high-performing, customer-obsessed team that values speed, creativity, and craft.
- We’re remote-first, people-first, and purpose-driven.
- Care for others - Cooperate, empathize, and seek opportunities to put each other first.
- reputed company growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
- Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a reputed company direction. It is continuously earned by delivering on our commitments.
- Take ownership - Doing the right thing should come naturally.
- Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues