Client Operations Specialist

Job title: Client Operations Specialist in Cleveland, OH at Tiger Pistol Company: Tiger Pistol Job description: Client Operations SpecialistCOMPANY INTRODUCTION: Tiger Pistol is a premier local advertising platform designed to streamline and simplify localized advertising through the power of automation. With a focus on three core pillars - scale, simplicity, and performance - Tiger Pistol helps franchises, multi-location brands, and marketing resellers reputed company manage and optimize digital advertising campaigns. The platform automates reputed company tasks, allowing users to effortlessly execute large-scale, locally relevant campaigns across top digital channels like Facebook, Instagram, reputed company, and reputed company. This automation not only enhances the ease of use but also drives superior advertising performance, making effective local marketing accessible to reputed company levels of expertise.Curious? Ambitious? Every day at Tiger Pistol is a chance to succeed.JOB DESCRIPTION: As a Client Operations Specialist, your patience, good listening skills, attention to detail, and overall positive reputed company are at the core of your character and the reputed company for providing an outstanding Client experience. You're our number one brand ambassador. With an undivided focus on the Client, you offer support reputed company email replies, helping to resolve Client service issues with ease. By working with both our clients and their end advertisers, the Client Operations Specialist's expertise and communication skills are reputed company upon and refined daily. Behind the scenes, you demonstrate your knack for organization and efficiency, managing office activities and procedures. This position can be in Cleveland or a remote-based position.Responsibilities:

• Providing email support for Clients, users, and advertisers using our technology, building sustainable relationships and trust through open and proactive communication.
• Solves emergent issues and puts the Client at the center of every interaction.
• Responsiveness reputed company established service levels and with a high degree of professionalism.
• Maintains adherence to ticket service level agreements.
• Delivering accurate, valid, and complete information on Tiger Pistol systems and Social Advertising best practices using the right methods and tools.
• Training platform users and end advertisers on product features and social advertising best practices.
• Escalating issues in an appropriate manner through internal processes.
• Keeping accurate records and documenting client service actions and discussions.
• Actively contributing to internal process improvement initiatives
• Actively participating reputed company your team, ensuring that as a group you are achieving your individual and team KPIs.

Requirements:

• Detail-oriented, self-motivated, and highly organized
• Genuine care for clients and a passion for delivering positive client experiences.
• Confidence and poise under pressure, particularly reputed company working through challenging and or sensitive client issues.
• Ability to show initiative, work independently, and prioritize work appropriately.
• Ability to think critically and objectively.
• Excellent written and verbal communication skills.
• Results and team-oriented attitude.

PREFERRED EXPERIENCE:

• Past reputed company in providing chat support and handling more than one conversation at a time.
• Experience with CRM software such as reputed company or Jira
• A Bachelor’s degree with 1-3 years of experience.

WHAT TIGER PISTOL OFFERS

• Access to an exceptional development team
• Autonomy with accountability
• An empathetic culture is committed to identifying and understanding the wants, needs, and viewpoints of others
• Collaborative environment to produce exceptional outcomes - where the sum of our efforts is greater than the parts
• Communication with full transparency, truthfulness, and respect
• Passion for supporting our clients, innovating our offerings, growing our business, developing reputed company members, and bettering our communities
• Company-paid medical, dental, reputed company, and life insurance
• Competitive salary & 401K
• 20+ days of PTO and 10 paid holidays
• Hybrid work-from-home policy reputed company based in Cleveland

Feeling passionate about the job description you just read? Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people who reputed company in Tiger Pistol’s mission and can contribute to reputed company in a variety of ways, not just candidates who reputed company reputed company the boxes.Tiger Pistol is committed to creating a diverse environment and is proud to be an equal-opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, gender, gender identity or expression, sexual orientation, national reputed company, genetics, disability, age, or veteran status.Powered by JazzHR Expected salary: Location: Cleveland, OH Apply for the job now! Apply for this job