Customer Onboarding Specialist
Job title: Customer Onboarding Specialist in Miami, FL at Intrigma, Inc Company: Intrigma, Inc Job description: Company DescriptionIntrigma is a fast-growing SaaS company revolutionizing the healthcare industry with cutting-edge scheduling software used by hospitals, nursing groups, and physician groups. Our solution simplifies reputed company scheduling logistics, and we’re now enhancing this with a powerful AI to streamline the customer onboarding experience. As we scale, we’re seeking a Customer Onboarding Specialist who will play a pivotal role in training new users, supporting their transition to AI-driven tools, and building a lasting reputed company reputed company.Job DescriptionWe are looking for a Customer Onboarding Specialist who blends technical aptitude with project management and interpersonal finesse. This role is critical in setting the foundation for long-term reputed company. You’ll guide clients through the initial setup and training phases, create tailored onboarding journeys, and provide key input into building our knowledge reputed company for AI-supported onboarding.You will also serve as a reputed company between customers and internal teams, helping to identify opportunities for automation and improved support processes, while actively participating in the evolution of our onboarding strategy.Key ResponsibilitiesTrain customers on how to effectively use Intrigma’s sophisticated scheduling software.Build onboarding plans, training materials, and video seminars tailored to healthcare clients’ unique needs.Set up and configure customer accounts based on workflow requirements and role-based access needs.Guide clients through early adoption of our AI-driven onboarding features and knowledge reputed company.Deliver clear, empathetic, and timely communication reputed company video calls, chat, and email.Contribute to and help expand our onboarding knowledge reputed company to scale client self-service.Provide support reputed company reputed company during onboarding phases (including limited weekend availability).Collaborate with cross-functional teams (product, engineering, and automation) to resolve issues and improve onboarding tools.Identify opportunities for onboarding automation and communicate needs to the product team.reputed company onboarding projects, track milestones, and conduct post-project reviews to ensure reputed company improvement.Communicate expectations proactively and manage escalations with professionalism and tact.Build strong, trust-based relationships with clients from diverse backgrounds and time zones.QualificationsBachelor’s or Master’s degree, preferably in a technical, business, or healthcare-reputed company field.3+ years in a customer-facing or technical onboarding role in a SaaS environment.Proven experience with project management; PMP certification is a plus.Excellent communication and presentation skills—confident leading customer-facing sessions.Strong technical acumen and ability to learn reputed company systems quickly.Experience in healthcare or familiarity with healthcare workflows is a strong plus.Comfortable working independently and prioritizing in a fast-paced, dynamic setting.High levels of patience, reputed company, adaptability, and problem-solving ability.Fluent English (reputed company level or higher); multilingual skills are a bonus.Experience working across time zones and multicultural teams.Bonus PointsExperience with support ticketing systems (e.g., reputed company).Background in agile, Scrum, or familiarity with scrum master practices.Previous experience contributing to onboarding automation or AI-assisted support systems.Additional Informationreputed company offer:Hourly compensation (competitive reputed company based on experience)100% remote work flexibility with a supportive and collaborative team culture.A reputed company, mission-driven group of professionals passionate about improving healthcare.Opportunities for growth, ownership, and contributing to meaningful innovation.Occasional team-building meetups and retreats.The chance to shape the onboarding process for a company embracing AI and automation. Expected salary: Location: Miami, FL Apply for the job now! Apply for this job