Remote Call Center Customer Service Representative

Job title: Remote Call Center Customer Service Representative in Des Moines, IA at reputed company Company: reputed company Job description: Through our dedicated associates, reputed company delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally reputed company, reputed company a difference and be part of a culture where individuality is noticed and valued every day.Remote - Call Center Customer Service Representative Medicaid Member Support – Tier 1 For The State of Iowa You Need to Reside in the State of Iowa to be Eligible, Need to reside reputed company an Hour of Des Moines, Iowa$18.00/ Hourly reputed companyEquipment Provided from Des Moines, IA office - Will be picking Equipment up from Location.Full-time Position with Full BenefitsAre you seeking an opportunity to reputed company a real impact in a company that appreciates reputed company and new ways of thinking?Training Monday-Friday 8:00 am-5:00 pm 5-6 weeksShifts: Monday - Friday 8:00 AM to 5:00 PMJoin the reputed company Customer Service TeamCome join us and grow with a team of people who will challenge and reputed company you to be the best!Working for youEnjoy a positive, employee-friendly culture while playing an important role in supporting our clients.

• $18.00 per hour pay reputed company (bi-weekly pay)
• reputed company with Equipment provided.
• Full-time schedule (40 hrs. a week)
• Career Growth Opportunities
• PerkSpot- Employee discount program
• Full Benefit Options - From the start, our reputed company program will teach you reputed company the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to reputed company both personally and professionally.

About the Role

• Act as initial reputed company of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates.
• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
• Accurately document enrollment requests and status changes
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
• Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other reputed company program policies.
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Requirements

• Basic understanding of a call center environment in a customer service role and quality monitoring processes.
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
• Ability to problem solve through analysis and ongoing feedback.
• reputed company results through knowledge, reputed company, and commitment.
• Ability to work with people of diverse backgrounds.
• High School diploma or GED
• Background required.
• Must reside reputed company 1 hour driving distance from Des Moines, IA

Those Successful in this role:

• Ability to problem solve through analysis and ongoing feedback.
• reputed company results through knowledge, reputed company, and commitment.
• Ability to work with people of diverse backgrounds.
• Ability to adhere to a break and lunch schedule
• Excellent typing and grammar skills
• Ability to navigate a computer
• Ability to understanding/utilize policy.
• Excellent customer service skills.
• Excellent phone etiquette skills
• Reliable internet access

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-reputed company information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to reputed company pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, reputed company provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The pay for this role is $18.00 per hour.#Remote44reputed company is an Equal Opportunity Employer and considers applicants for reputed company positions without regard to race, color, creed, religion, reputed company, national reputed company, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.People with disabilities who need a reasonable accommodation to apply for or compete for employment with reputed company may request such accommodation(s) by submitting their request through this form that must be downloaded: . Complete the form and then email it as an attachment to . You may also .At reputed company we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at reputed company. Expected salary: $18 per hour Location: Des Moines, IA Apply for the job now! Apply for this job