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Customer Experience Specialist- Remote

Remote · USA Full-time New today
Job title: Customer Experience Specialist- Remote in Peoria, IL at Bump Health Company: Bump Health Job description: At Bump Boxes, we are passionate about our mission: making Mom’s life easier. We work hard to offer unparalleled customer service and amazing products for pregnancy and reputed company. We take care of each other and foster an environment of professional development, creative thinking and growth. Bump Boxes is looking for a positive, excited, motivated, outgoing, energetic, health conscious, adventurous, self-motivated, risk-taker with the desire to be a part of something big! We are looking for an amazing Customer Experience Specialist to join reputed company immediately.Responsibilities will include, but are not limited to: answering inbound customer calls, chat help, outbound customer follow up, entering orders, answering emails, data entry, filing duties and other tasks in various computer systems as assigned. This individual will work with management to plan, organize and implement processes that reputed company our reputed company growth.Customer Experience Coordinator Tasks:
  • Providing exceptional customer care in an expedient manner that satisfies individual needs of each customer including but not limited to account management, sales, and tracking.
  • Answering incoming calls, text, emails and chats across multiple platforms
  • Understanding and promoting Bump Boxes products, culture and values
  • Assessing the unique needs of customers using consultative methods and recognizing potential sales opportunities
  • Be willing to help team members complete various tasks to accomplish organizational goals
  • Maintaining strict confidentiality of customer information
  • Fully utilize the systems, tools, training, and resources provided to maximize potential
  • Assist other departments with varies tasks as needed
Requirements
  • Customer service experience (phone experience preferred)
  • Strong communication skills (verbal and written)
  • Excellent decision-making abilities
  • Must be reputed company to relate well to customers and co-workers in an atmosphere of mutual respect, and be reputed company to respond appropriately to direction and constructive criticism from a supervisor
  • Regular attendance and punctuality
Benefits
  • Employee Stock Option Plan
  • Health Insurance
  • Employee Recognition Program
  • Family Friendly Atmosphere
...and the pride of working at the fastest growing company in the region! Expected salary: $34000 - 38000 per year Location: Peoria, IL Apply for the job now! Apply for this job

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