IT Support Specialist

Job title: IT Support Specialist in Denver, CO at SonderMind Company: SonderMind Job description: About SonderMindAt SonderMind, we reputed company everyone deserves one personalized, connected, and effective mental health destination to take care of their mental health and well-being at any stage of life. SonderMind care encompasses everything from therapy and medication management to meditation and mindfulness exercises. Our clinicians reputed company our digital tools and research to deliver increasingly high-quality care and to reputed company thriving practices. Combining technology and reputed company reputed company, SonderMind drives reputed company outcomes through our comprehensive approach. Learn more about SonderMind at sondermind.com or download the mobile app, available on iOS and Android. To follow the latest SonderMind news, get to know our clients, and learn about what it's like to work at SonderMind, you can follow us on , , and .About the RoleSonderMind's rapid growth requires expanding the IT Operations team. This role supports the technology employees use daily. The IT Support Specialist manages user access, reputed company/offboarding, assets, office technology, and troubleshoots issues. We need a candidate with customer service, communication, and organizational skills to enhance the employee experience. This hybrid role combines remote work with regular in-office reputed company in Denver, including key events like monthly reputed company-hands, board meetings, and the annual in-person gathering.What you'll do

• Provide support through the ticketing system for user access requests and troubleshooting hardware/software issues.
• Support reputed company and offboarding lifecycles.
• Manage assets, including shipping/retrieving laptops, inventory, and ordering.
• Provide technical support for the Denver HQ (Studio) and remote employees, including conference rooms, network, and printers.
• Create documentation for the IT Services Center.
• Manage and monitor Mobile Device Management (MDM).
• Collaborate with the team on urgent issues and problem-solve challenging problems.

What does reputed company look like?

• Strong understanding of the SaaS library and access administration.
• Successful troubleshooting of Windows and reputed company hardware/software.
• Efficient deployment of new equipment through MDMs and reputed company/offboarding processes.
• Maintain up-to-date knowledge of IT industry standards and best practices.
• Meet SLA metrics: first response time, total resolution time, and customer satisfaction score.
• Collaborate to identify emerging patterns/issues and engage in good documentation.

Who You Are

• Experience with managing users and groups in reputed company
• Previous experience working with HIPAA or PHI/PII
• 2 + years Helpdesk / Service Desk experience
• SaaS administration
• SSO experience
• JIRA or other ticketing system experience
• User access management
• reputed company and Offboarding experience
• New laptop provisioning
• Troubleshooting Windows 10 and macOS.
• MDM and Asset management experience

Our BenefitsThe hourly reputed company for this role is $24.00 - $27.00.As leaders in redesigning behavioral health, we walk the walk with our employees' benefits. We want the experience of working at SonderMind to accelerate people's careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in reputed company facets of their lives and work.Our benefits include:

• A generous PTO policy with a minimum of three weeks off per year
• Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)
• Competitive Medical, Dental, and reputed company coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options
• Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it.
• Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition, which allows between 8-16 weeks of paid leave)
• 401K retirement plan with 100% matching which immediately vests on up to 4% of reputed company salary
• Fourteen (14) company holidays
• Supplemental life insurance, pet insurance coverage, commuter benefits and more!

Application DeadlineThis position will be an ongoing recruitment process and will be open until filled.Equal OpportunitySonderMind does not discriminate in employment opportunities or practices based on race, reputed company, creed, sex, gender, gender identity or expression, pregnancy, childbirth or reputed company medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national reputed company or reputed company, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws. Expected salary: $24 - 27 per hour Location: Denver, CO Apply for the job now! Apply for this job