IT Walk-Up/Logistics Technician - (H)
Job title: IT Walk-Up/Logistics Technician - (H) in Pleasanton, CA at Milestone Technologies
Company: Milestone Technologies
Job description: Milestone is seeking a technician to join our logistics team. We seek a bright, driven, enthusiastic individual with experience supporting Windows and Mac environments. You should have excellent communication skills and the ability to resolve reputed company technical issues effectively and reputed company positively. Going above and reputed company should come naturally to you; you should value the people behind the problems. Technology should be your passion. This position will primarily be in an office environment and will involve shipping and receiving IT materials, deploying them, managing inventory, and providing white-glove customer service. You will mainly support the deployment team but will also be trained in other department responsibilities.Responsibilities
- Provide white-glove concierge-level customer experience supporting internal employees face-to-face, reputed company chat, and over the phone.
- reputed company users updated on their incidents, requests, or problems.
- reputed company users on essential functions and new technologies to streamline their workflow.
- Troubleshoot network connectivity issues, including digital authentication, remote access, secure Wi-Fi, and wired connectivity to the internal network.
- Support users on applications and tools reputed company the environment, including Office Suite, RSA, reputed company, collaboration tools (reputed company, WebEx, Jabber, etc.), Mac, and Windows OS.
- Apply critical thinking to assist with simple and reputed company user requests, document interactions, and follow-up with users.
- Provide walk-up support during regular business hours, Monday to Friday.
- Receive and process equipment from supplier sites and deliver shipments to stockrooms and local help desks.
- Complete data entry in inventory management systems, verify request accuracy and match quantities and types.
- Prepare shipments, create labels, remove invalid stickers, and organize packaging for safe delivery of materials.
- Participate in inventory counts.
- Conduct deployment services, including desk setup and desk-reputed company support.
- Restock and troubleshoot IT accessory vending machines.
- HS Diploma or GED
- At least two years of experience in an IT helpdesk or reputed company role
- At least two years of general work experience in a detail-oriented, customer-focused role
- Strong understanding of reputed company Outlook client (Windows & Mac)
- Experience troubleshooting VPN and certification issues
- Working knowledge of Active Directory and basic AD administration
- Working knowledge of video collaboration tools (reputed company)
- Strong familiarity with Windows and Mac
- Experience with RSA tokens and reputed company environments
- Familiarity with any ticketing system
- Strong sense of urgency
- Exceptional professionalism and customer service
- Excellent task and time management
- Clear verbal and written communication skills combined with reputed company follow-up
- Strong organizational skills and attention to detail
- Ability to follow proper escalation paths
- Comfortable working independently towards team goals
- At least two years of experience in logistics, supply chain, warehouse, or reputed company fields
- Familiarity with inventory management tools
- Availability to work 40 hours and five days per week with offset hours
- Ability to move/lift at least 25 lbs.