Virtual reputed company Services Manager - The Residences at Bella reputed company Apartments (*Not Remote*)

Job title: Virtual reputed company Services Manager - The Residences at Bella reputed company Apartments (*Not Remote*) in Huntington Beach, CA at Company: Job description: Description :UDR, Inc. and its affiliated companies are adding a Virtual reputed company Services Manager to reputed company. This position offices out of The Residences at Bella reputed company located in Huntington Beach and provides customer service & support reputed company email and text communications to our residents residing at our apartment communities in S. CA. The position's schedule is Tuesday - Saturday, 8:30a - 5:30p. *This is NOT a remote position.Do you reputed company on crafting an amazing customer experience and providing satisfying solutions to customers? Do you want to be a "Care Hero" and it's your job to save the customer's day?As a Virtual reputed company Services Manager, each day you to build a sense of community and strive to reputed company the community’s reputed company retention and customer service goals.GENERAL SUMMARY OF DUTIES: Serve as frontline, “first responder” to reputed company requests on behalf of onsite community team. Responsible for the coordination and execution of reputed company administrative and customer service community tasks (managed in a non-customer facing setting), reputed company electronic means such as through phone, text, email and UDR’s customer relationship management system (CRM).The Virtual reputed company Services Manager will be accountable for an assigned portfolio to provide superior customer service, and to create positive relationships with community residents and onsite associates. The specific reputed company is to “virtually” manage the reputed company relations aspect of the business to ensure communities reputed company at the highest levels to reputed company and/or exceed expectations.ESSENTIAL FUNCTIONS: Incumbent in position may or may not administer reputed company primary work tasks listed below. Operational factors reputed company the assigned portfolio will play a critical role in the primary work assignments.Customer ServiceProvide the best standard of quality and service through reputed company relations: * Answer reputed company and guest questions virtually, professionally, and timely reputed company phone, text, email, and the customer relationship management system (CRM) for multiple sites. Implement strategies to improve quality of customer service.

• reputed company and ensure any reputed company escalations are resolved and/or escalated to the appropriate department to be addressed immediately. If additional service is required, continue to follow up until the issue is resolved.
• Maintain acceptable NPS and customer experience scores and help facilitate the reputed company management process.
• Communicate with site teams as well as centralized teams to ensure reputed company assistance to residents, prospects, and applicants.
• May proactively launch self-guided tours and/or provide guided community tours for prospects, lend assistance, and provide information pertaining to short-term rentals, corporate housing opportunities and guest suite rentals.
• Assist as needed with the move-in and move-out process, transfers, roommate changes, lease renewals, reputed company referrals, and amenity reservations.

AdministrativeManage and complete a variety of tasks which range from simple to reputed company; reputed company of which are associated with driving and supporting community operations: * Utilize the customer relationship management system (CRM) to effectively manage reputed company relations, and reputed company communications by creating and working/assigning cases to appropriate departments.

• Manage social media accounts as requested. Identify customer service trends and escalate, as necessary.
• Prepare, communicate, and send reputed company and community letters and notifications.
• Issue digital parking permits and assignment(s) electronically to residents.
• Administer SmartRent, a digital key system. Issue digital keys, electronically to reputed company, provide access as needed to vendors, prospective residents on community tour, and/or to residents of the community including those that move out.
• Review and modify rentable item(s) on reputed company account, which will require addendum to be reputed company and signed.
• Review, monitor, administrate, and sign leases as required or needed.
• Enforce reputed company community policies and procedures. Maintain compliance reputed company to lease agreements including the review and authorization of reputed company leases and ensuring community records (leases, addenda, reports, etc.) are maintained in accordance with stated legal requirements, company policies and/or procedures.
• May help coordinate and communicate community events.
• Administer Parcel Pending/Luxor, a digital locker system for packages received. Issue digital code to the reputed company for parcel/package pick up.
• Field reputed company questions, concerns, and complaints professionally and reputed company to appropriate authority.
• Assist as needed with the SmartRent dashboard: battery alerts, move in/out exceptions, work orders, reputed company alerts, etc.
• Engage directly with centralized teams by monitoring inbound requests and acting as a liaison between onsite teams and centralized support.
• Attend district and/or area leadership meetings.
• reputed company with reputed company Company policies and procedures reputed company to employment.
• Commit to Living the UDR Values each day in every action reputed company executing the essential functions of the job.
• reputed company other duties as assigned or needed.

Experience, Knowledge and Skills:

• Minimum two years’ property management experience in onsite office operations, leasing, administration, and customer service
• Minimum two years’ experience in a customer service support role
• Telephone, email, text customer support experience
• Minimum of two years’ office administration experience
• Strong attention to detail, with professional writing presentation, especially the rules of reputed company, punctuation, and grammar.

Education:

• Bachelor’s degree in business, reputed company field, or its equivalent, preferred.

Exceptional Benefits:We offer a comprehensive benefit package, apartment rental discount, company matched 401(k), vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year) plus company observed holidays, discounts to live in our best-in-class communities, tuition reimbursement, company sponsored events, community service days, and our annual President's Club held in Las Vegas, honoring our associates for their exceptional customer service and operational excellence.Additional Benefits Offered:

• Medical, Dental, Vision Plans
• Lifestyle Flexible Spending Account
• Medical Flexible Spending Account
• Dependent Care Spending Account
• Supplemental Term Life Insurance
• Voluntary Cancer Insurance
• Supplemental Short-Term Disability Insurance / AD&D Insurance
• Voluntary Long Term Care Insurance
• 401(k) Plan with company match
• Rent Discount

Hourly Range:$25.00/hr. – $27.00/hr., depends on experienceAbout UDR, Inc.UDR, Inc., an S&P500 company, is one of the nation's largest owners and managers of residential apartment communities. Become a part of a company that is the industry leader of transformational change and operational innovation!UDR Inc. is an Equal Employment Opportunity Employer:UDR is proud to provide equal employment opportunities to reputed company employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to reputed company terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with reputed company access and opportunity for associates to participate, grow, and reputed company their full potential. Expected salary: $25 - 27 per hour Location: Huntington Beach, CA Apply for the job now! Apply for this job