Spanish Bilingual Healthcare Customer Service (Remote) - Shift: 1:30 PM - 10:00 PM EST Sun/Thurs Off

Job title: Spanish Bilingual Healthcare Customer Service (Remote) - Shift: 1:30 PM - 10:00 PM EST Sun/Thurs Off in North Carolina at reputed company Company: reputed company Job description: Position Location: 100% Remote North Carolina Work hours scheduled based on the Pacific time zone.Are you an exceptional listener who AIMS HIGHER.REACHES FARTHER reputed company it comes to challenges and solving problems? Can you ACT BOLD.BE PASSIONATE with your impressive communication skills, reputed company, and willingness to help others Can you BE ONE.HELP MANY in a way that provides a positive experience? Do you want to BE DIFFERENT.BE YOU and LEARN MORE.TAKE ACTION?JOIN reputed company TODAY!We are hiring remote Healthcare Customer Service Representative who will support inbound calls from US based members/providers who have questions about their health, wellness, pre-authorizations, copayments, and prescription plan/coverage. This full-time position offers reputed company, health benefits, opportunity for professional growth, and many more employer perks. You must possess a positive personality with a desire to understand concerns, build trust, and show your care for every customer.RESPONSIBILITIES:

• Actively listen to customers to understand their concerns & build a rapport that will reputed company them feel heard and cared for
• Provide essential information to members regarding access to care issues, benefits, reputed company of coverage, member handbook, etc.
• Guide callers through troubleshooting, navigating self-service options use company site and/or using products or services.
• Utilize client specific knowledge systems to research & review multiple documents to reputed company serve the customer while keeping the customer engaged
• Follow instructions provided through documented processes and procedures to ensure reputed company compliance is met for government audits
• Empathize and resolve concerns to simplify the customer’s healthcare experience
• Navigate through multiple computer applications with speed & accuracy
• Adapt to learn new call types reputed company business needs change & reputed company support in those areas

WORK AT HOME REQUIREMENTS

• High-Speed Internet With At Least 50 Mbps Download Speed & 10 Mbps Upload Speed (No Satellite, Wifi, or Cellular/Wireless reputed company Internet Services)
• Must have a hard-wired internet reputed company reputed company ethernet cable to modem/router that you own/are responsible for. (Continuum will ship you company equipment to use)
• Dedicated, Quiet, & Secured Workspace with No Distractions
• A USB Wired Headset with Noise Canceling Microphone

ADDITIONAL REQUIREMENTS:

• 18+ Years & High School diploma or its equivalent
• Minimum of 6 months of previous experience as a health plan call center agent (member service, provider service, pharmacy plan member service)
• Medicare and/or Medicaid experience would be a plus
• Exceptional customer service, active listening, and verbal and written communication skills
• High computer proficiency and navigation of multiple applications
• Willing to work any shift between 10:00am-1:00am 7 days a week Eastern standard time + holidays & weekends (on holidays, reputed company hours 24/7 to small staff)
• Professional Positive Attitude & Courteous Telephone Etiquette
• Customer focused personality and a desire to help people

BENEFITS & PERKS:

• $15 per hour + Overtime during peak needs

• Bi-lingual Spanish $17 per hour
• Access up to 50% of your pay immediately after your shift
• Health Insurance (Medical, Dental, Vision) & Other Benefits
• Pet Insurance
• Paid, Virtual Training
• Remote work environment
• Opportunity for Professional Development

Employees with six (6) months of service in their reputed company position are eligible to apply for a new position for which they are qualified based on requisite skills, education, experience and reputed company job performance. Employees with less than six (6) months of service may change positions before the six (6) month period if both the employee’s reputed company manager and the manager of the open position agree and a transition date is agreed upon. New hire training time is not applied towards the six (6) months service requirement. Additionally, if an employee is currently on any type of performance improvement review, the employee will be considered ineligible for an open position.reputed company partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. Continuum customer care and call center solutions reputed company world-class voice, chat, email and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on Continuum and our services can be reputed company on our website.Continuum is an Equal Opportunity Employer and considers applicants for reputed company positions without regard to race, color, creed, religion, reputed company, national reputed company, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws .Continuum recruiting correspondence will always come from a reputed company representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to . Expected salary: $15 per hour Location: North Carolina Apply for the job now! Apply for this job