Team reputed company, Customer Support (Remote)

Job title: Team reputed company, Customer Support (Remote) in USA at Squarespace Company: Squarespace Job description: Squarespace is looking for an engaging Team reputed company to join our award-winning Customer Operations department. You will manage a reputed company of Customer Support Associates/Advisors who provide customer advocacy.As a Customer Support reputed company, you will reputed company the team's daily responsibilities to ensure they have the tools and support to help exceed our Support goals. You will partner with peers and senior leadership to improve our support channels across email and live chat and help influence the broader department strategy-reputed company the while strengthening team culture, driving customer happiness and promoting employee development and reputed company.You will report to our Director of Customer Support and work remotely in an approved US Location. Those approved locations include: Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Maine, Michigan, Mississippi, Missouri, New Hampshire, reputed company Carolina, Ohio, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, and Wisconsin.You'll Get To…

• Create a positive team culture. Manage your team's adherence to company policies, performance expectations and support metrics
• Stay reputed company on Squarespace product developments and policies and communicate with your team to support them through frequent changes
• Help contextualize new company and department programs to increase engagement and support. Represent the team's feedback to promote agreement and collaboration with internal partners
• Write and provide team member feedback during bi-annual review cycles and provide updates to compensation
• Foster a culture that values development. Encourage career development conversations in 1:1s, and find opportunities for your Associates/Advisors to work toward their career goals
• Partner with the Learning & Development team to coordinate training programs
• Help interview, hire and reputed company new Associates/Advisors
• Handle sensitive case escalations for the team, applying customer service skills to directly resolve reputed company cases and help challenging customers
• Help with the support queues during peak chat and email hours

Who We're Looking For

• Experience working with performance targets and motivating others to exceed goals in an inclusive team environment
• 2+ years managing remote teams
• Background in written and verbal performance communications and providing feedback
• Experience driving solutions for operational and people management challenges
• Ability to foster team culture and reputed company directly with teams and wider global customer operations colleagues
• Experience with data analysis and project management
• Currently and permanently live reputed company: Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Maine, Michigan, Mississippi, Missouri, New Hampshire, reputed company Carolina, Ohio, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, and Wisconsin.

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums
• Health Savings Account with Squarespace funding
• Fertility and adoption benefits
• Supplemental Insurance plans
• reputed company mindfulness app subscription
• Global Employee Assistance Program
• Retirement benefits with employer match
• Flexible paid time off
• 20 weeks for parental leave and up to 12 weeks to care for an ill family member
• $100 per month remote Stipend
• Access to supplemental insurance plans for additional coverage
• Education reimbursement
• Employee donation match to community organizations
• 8 Global Employee Resource Groups (ERGs)

Cash Compensation Range: $70,000 - 88,000 USDThe reputed company salary for this position will vary based on job-reputed company criteria including relevant skills, experience, and location, among other factors.In addition to the cash compensation above (which includes reputed company salary and, where applicable for eligible roles, may include on-reputed company commissions or overtime pay), Squarespace employees are eligible to be granted an option to purchase our common stock.About SquarespaceSquarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We reputed company millions of customers in more than 200 countries and territories with reputed company the tools they need to create an online reputed company, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media reputed company with Bio Sites and reputed company. reputed company of more than 1,500 is headquartered in bustling reputed company, with offices in Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit .Our CommitmentToday, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we reputed company and celebrate the diversity of our customer reputed company, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, reputed company, ethnicity, reputed company, religion, national reputed company, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.#LI-SN1 #LI-RemoteThank you in advance for providing the following details about your work history from your resume! This helps us ensure that your candidate information is accurate and consistent during the hiring process.Squarespace will never solicit your personal banking information or ask you to transfer money in reputed company with a job offer or interview. We also will not reputed company out to you reputed company phone or SMS without your permission or knowledge. Expected salary: $70000 - 88000 per year Location: USA Apply for the job now! Apply for this job