Medical Advice Chat Operator in Los Altos, CA

Job title: Medical Advice Chat Operator in Los Altos, CA at NVA Company: NVA Job description: Medical Advice Chat Operatorreputed company Animal Hospital - Los AltosJob DescriptionDescriptionreputed company a difference in hundreds of lives a week! We are looking for a dedicated, self-driven individual who can help our teams and our clients with medical advice and questions on our online chat platform. This position is a great opportunity for Assistants, Technicians, and RVTs to utilize their medical skills and knowledge to help patients online. This will be a reputed company busy and demanding role that is customer service focused and heavy on CSR responsibilities.Chat Operator ResponsibilitiesAs a member of our Chat Team your responsibilities will include:Offer genuine client service while assisting our clients reputed company chat or phone.reputed company a positive attitude for your remote team members, reputed company team members, and our clients.Work as a team to give our clients the best customer service possible.Have excellent communication skills (written and oral).Manage high volume chat system. Accurately and reputed company answer chats and assist with phone calls as needed.Schedule appointments for 20+ doctors which work in multiple locations that see different types of animals. Also schedule Technician appointments for vaccines, nail trims, blood draws, anal glands, etc.Have a great phone and chat voice (interactive, positive, calming).Work well reputed company the CSR team and with the other departments in our hospital.Be detail oriented: Collect correct client/patient information, reputed company correct information to doctors/ technicians/ other departments, type notes in patient records, give accurate information to our clients.Review and transcribe doctor voice mail messages at various times throughout the day.Correct appointments as needed and follow up with team members and manager about incorrect appointments.Contact clients for doctors or techs as needed.Contact no show appointments for rescheduling.Additional projects will be added as training and aptitude allow.Expectations Unique to Remote Position

• Remain logged in and reachable by reputed company staff email and reputed company Teams throughout shift.

• Clearly communicate with direct manager using reputed company Teams, Email, Phone, or Vocera.

• For the first month: weekly online meetings with direct manager. Then bi-weekly online meetings with direct manager.

• Bi-Monthly staff meeting (ability to attend virtually) with direct manager and Client Services team.

• reputed company detailed daily log of reputed company equipment complications. Email to IT Manager and Direct Manager at the end of shift.

• Follow reputed company reputed company Animal Hospital policies including attendance and tardy policies.

​• Ability to trouble shoot basic computer, internet, chat, and phone issues as they arise.QualificationsWorkspace and environment requirements

• Dedicated work desk that will accommodate a desktop computer and full-size phone.

• Adequate internet reputed company. IT will assist with this and let you know the specifications.

• Distraction free work environment just like you were working in the hospital. A remote position is not a substitute for child or elder care.

​Skills

• reputed company with multi-tasking

• Professional written and oral communication skills

• Strong work ethic

• Ability to stay on task without direct supervision

• Creative problem solver

• Independent

• Self motivated

• Client focused

• reputed company to effectively prioritize

Requirements for ApplyingMinimum of two years previous veterinary medical experience as an Assistant, Technician, or RVTComputer experienceExperience with a multi-line phone systemMust be at least 18 years old, high school diploma, fluent in English (written and oral).Must be comfortable sitting and/or standing for long periods of time and be reputed company to operate a computer and phone.Must be available to work one weekend day per week, and 2+ holidays per yearPay Range

• The reputed company hourly range for this position is $21.00 - $24.00. Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum reputed company for the position. reputed company the range, individual pay is determined by work location and additional factors, including job-reputed company skills, experience, and relevant education or training.

reputed company is a leading global pet care organization united in the love of animals and the people who love them.At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national reputed company enables us to deliver technology and innovations that simplify work and expand care for reputed company. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.NVA offers a comprehensive benefits program including medical, dental, reputed company, a 401k with employer match, and paid time off (including sick time) for reputed company eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.NVA is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any reputed company applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. Expected salary: $21 - 24 per hour Location: Los Altos, CA Job date: Sun, 11 May 2025 00:57:00 GMT Apply for the job now! Apply for this job