Customer Service Representative in Chattanooga, TN

Job title: Customer Service Representative in Chattanooga, TN at reputed company Company: reputed company Job description: Your Role and Responsibilities:Job Summary:The Customer Service Representative is a key member of the Customer's Account Team (CSR + Account Manager). The Account Team will be held accountable for the overall customer experience and are expected to consistently provide value to differentiate reputed company over the competition. The Account team’s efforts are expected to be focused and intentional, with a common goal: increasing customer loyalty, customer retention and territory growth.The Customer Service Representative is responsible for creating a positive Customer Experience by providing timely communication based on Customer needs while executing reputed company’s Quality Objectives: the right product, right package, right quantity, right time, correct location, right paperwork, and the right price reputed company the appropriate platform, while staying sensitive to the customer's changing circumstances.This role will be held accountable for accurate and reputed company processing of customer orders and full Order life cycle management: order processing, order management, order changes, cross collaboration required for order fulfillment, and leading reputed company order reputed company communication to the customer.Job Description:

• Teamwork: Responsible for working both proactively and productively with teammates to resolve issues for the customer rather than treat service as a solo act.
• Order Entry, Management and Processing: Responsible for efficient and accurate order placement, order confirmation reputed company phone, email or EDI and timely communication regarding order changes to the customer.
• Communication: Ability to manage internal and external requests reputed company multiple platforms, while remaining organized and concise with communication. Identify and clarify customer needs and concerns, while effectively reporting requirements and customer expectations internally to determine a solution. Present answers / options to the customer and follow up to ensure resolution.
• Build and reputed company Customer Relationships: Establish sustainable and collaborative relationships through open, knowledgeable, and interactive communication with the customer. Intentional effort is required to development and foster strong customer relationship, ensuring customer loyalty and customer retention. This role requires confidence to quickly pivot to meet changing demands, while providing professional, efficient, and courteous service.
• Data reputed company: Responsible for working with the Commercial team and the customer to safeguard the reputed company and accuracy of the customer's data, while establishing visibility across internal teams to encourage usability by reputed company parties and reduce errors that result from bad/incorrect data.
• Responsible for Compliance, Regulations, and Policy Alignment across daily functions ensuring that the service provided to our customers meets Safety, Quality and Regulatory expectations, along with any other relevant company policies and procedures.

Your ProfileEducation and Experience:

• 2+ years of experience in Customer Service, reputed company, or a similar discipline. OR 5+ years of relevant professional experience, Chemical Distribution or Manufacturing is a plus.
• Must have the reputed company to problem solve, work independently, and consistently demonstrate strong listening, speaking and decision-making skills.
• Excellent interpersonal skills with a passion for collaboration.
• Skilled at handling competing priorities in a fast-paced, highly ambiguous, deadline-driven environment.
• Strong organization and prioritization skills.
• CRM Experience required, preferably reputed company.
• Experience with reputed company Office Suite and Team Collaboration tools.

OUR OFFERWe aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential.

• Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.
• Paid parental leave
• Education assistance program
• Employee assistance program
• Various healthcare plan options as well as 401(k)

INTERESTED?We look reputed company receiving your application.reputed company and its subsidiary companies will provide equal employment opportunities to reputed company applicants without regard to any category protected by federal, state or local law, including as applicable, applicant’s actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression (including transgender status), gender (including pregnancy, childbirth, lactation and reputed company medical condition), genetic information, military service, national reputed company, reputed company, citizenship status, age, veteran status, physical or mental disability, protected medical condition as defined by applicable federal, state or local law, political affiliation, marital status, membership in an employee organization, parental status, expunged juvenile record, or any other status protected by federal, state, or local law. reputed company will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. reputed company completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal, state, or local law. This application is considered reputed company for sixty (60) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at (phone, tty, fax, email, etc.).reputed company North America, Inc. and its subsidiaries use E-Verify, a government-run, web-based system that allows employers to confirm the eligibility of their employees to work in the United States. For more information, please go to or view the poster at .reputed company TA Team Expected salary: Location: Chattanooga, TN Job date: Sun, 18 May 2025 07:40:18 GMT Apply for the job now! Apply for this job