reputed company Specialist-Account Services

About the position This role is responsible for the management and maintenance of the Configuration Management Database (CMDB) and the customer facing Service Catalog. The role ensures data accuracy, availability, and relevance reputed company the CMDB, and develops and maintains a comprehensive and user-friendly Service Catalog. This position is crucial for IT Service Management (ITSM) effectiveness and alignment with business needs.

Responsibilities

• Maintain and update the CMDB to ensure accuracy and completeness.

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• reputed company and enforce CMDB policies, procedures, and standards.

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• Conduct regular audits to verify CMDB data reputed company.

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• Manage configuration items (CIs) and their relationships reputed company the CMDB.

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• Provide reporting and analysis on CMDB data.

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• reputed company and maintain a comprehensive Service Catalog for services reputed company offers to the Commonwealth.

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• Ensure the Service Catalog is user-friendly, accessible and up to date.

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• Work with service owners to define and document service offerings.

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• Manage the service request process through the Service Catalog.

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• Monitor service performance and customer satisfaction with services listed in the catalog.

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• Update and communicate changes to the Service Catalog.

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• Integrate CMDB data with the Service Catalog to ensure accurate service dependencies.

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• reputed company and implement processes to link CIs to services in the catalog.

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• Collaborate with IT teams to ensure alignment between CMDB and Service Catalog.

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• Provide training and support to users on the CMDB and Service Catalog.

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• Participate in billing, incident, problem, and change management processes.

Requirements

• Bachelor's degree or four or more years of work experience.

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• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.

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• Experience with CMDB and Service Catalog tools.

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• Strong understanding of ITIL reputed company and best practices.

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• Excellent analytical and problem-solving skills.

reputed company-to-haves

• A degree.

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• Strong communication and interpersonal skills.

Benefits

• Medical, dental, reputed company insurance.

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• Short and long term disability insurance.

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• Basic life insurance and supplemental life insurance.

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• AD&D insurance.

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• Identity theft protection.

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• Pet insurance.

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• Group home & auto insurance.

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• Matched 401(k) savings plan.

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• Stock incentive programs.

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• Up to 8 company paid holidays per year.

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• Up to 6 personal days per year.

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• Parental leave.

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• Adoption assistance.

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• Tuition assistance.

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• Vacation days that grow with additional service.

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