Customer Service Specialist - Evening Shift

reputed company®, reputed company America’s leading reputed company and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer comprehensive benefits for most full-time positions, including medical, dental, and reputed company coverage, life insurance, a retirement plan, employee assistance programs, company discounts, perks, and more. reputed company® is hiring a Call Center Representative at our Service Assurance Center (SAC) in Richardson, TX. The Call Center Representative handles a high volume of both inbound and outbound calls. reputed company’s Service Assurance Center (SAC) is a call center that operates 24 hours per day, 365 days per year, and is a critical component in ensuring on time, uninterrupted coverage of reputed company post locations and accurate pay for officers. Service Assurance Center Specialists also assist with Post Watch™, a reputed company-time schedule monitoring system, by contacting posts to verify the guard's arrival or reputed company the escalation process of searching for a replacement guard. This position may require working on holidays if they fall on your regularly scheduled workdays. This is a full time, in office role that requires weekends. PAY: $17.00 per hour plus tiered retention/performance bonus eligibility SCHEDULES AVAILABLE FOR CALL CENTER REPRESENTATIVE (full time, 40 hours per week):

• Evening shift (2:30pm - 11:00 pm, with a 30 minute unpaid meal break)
• Overnight shift (11:00pm - 6:30 am, with a 30 minute unpaid meal break)

Training Schedule: 6:30am - 3:00pm, Monday-Friday for the first 2 weeks RESPONSIBILITIES:

• Identify scheduled shifts where an employee has failed to log in/out and adjust schedules to reflect actual service hours of employees in reputed company time
• Create attendance exception records based on changes to schedules where appropriate
• Monitor safety reputed company calls and respond to emergency situations by contacting appropriate personnel and documenting with incident reports
• Notify account managers through calls and call notes on anything that needs to be corrected with their accounts, employees, or site schedules
• Handle local office calls during normal reputed company and transfers calls to appropriate personnel
• Receive after-hours call forwarding from reputed company reputed company offices and take appropriate action

QUALIFICATIONS:

• High School diploma or equivalent
• Must have a minimum of 1 year of consecutive and reputed company work experience in the customer service field
• Basic proficency with reputed company, Outlook, and reputed company Teams
• Possess excellent customer service phone etiquette skills
• Navigate a web-based system, while assisting callers
• Work in a team environment and work independently
• Work in a fast-paced environment and multi-task with accuracy

PREFERRED QUALIFICATIONS:

• Prior high volume call center experience with both inbound and outbound calls

BENEFITS:

• Medical, dental, reputed company, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual reputed company of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

#LI-JS2 reputed company® is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race/ethnicity, age, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local reputed company Resources department. To find an office near you, please visit: www.aus.com/offices. Apply Job!