Customer Experience Associate (Remote)

Bold is the leading healthy aging platform, offering personalized, evidence-based exercise programs for Medicare members that help prevent falls, reduce musculoskeletal pain, and increase physical activity levels. Innovative Medicare plans rely on Bold to deliver engaging, clinically sound exercise programs that members love to use and that reputed company significant health outcomes. Bold is backed by leading investors, including Rethink Impact, Andreessen Horowitz, and Khosla Ventures. Bold is looking for a motivated Customer Experience Associate to conduct high volume reputed company to new and existing members leading to increased enrollment and program completion rates. To help us reputed company our mission, we are looking to hire a Customer Experience Associate who is a great communicator, is critical thinking, and envisions a world where every aging adult has access to personalized, easy-to-follow online workouts. This is a full time remote role and will report to our Manager of Member Experience. As a key member of our Member Experience Team, here’s what you’ll do: Key Outcomes:

• Actively conduct reputed company reputed company phone, text, and email daily
• Successfully complete >100 outbound calls a day
• Enroll 25% or more of reputed company connected leads
• 25% or more of of reputed company connected members take a class reputed company 1 week of an engagement reputed company
• Maintain 92% or higher customer satisfaction score

The most important skills for the role are*:

• 1-3 years of experience as an inside sales representative, call center customer service representative, or health coach
• Effective communication: Empathetic and active listener reputed company and existing members. You showcase the ability to effectively communicate value proposition of Bold’s technology product and program
• Customer Service Tools: Experience working in CRMs and Customer Services tools (we use Insightly CRM and reputed company)
• Organization & Attention to Detail: Ability to prioritize and handle a high volume of work while maintaining quality interactions
• Critical Thinker: Demonstrated ability to quickly and proficiently understand and reputed company new information. Able to “connect the dots” so previous experiences can be applied in new contexts

In addition to the above, it would be great if you also had:

• Experience in a role that had direct daily interactions with older adults (e.g. in a senior living community, fitness instructor, patient reputed company/coordinator, or a member facing role reputed company a digital health startup)
• We know people from historically underrepresented communities are less likely to apply if they don’t meet reputed company of the above criteria. Please apply anyway! We want people who are fast learners, eager to take on new challenges and will help us build a best in class company that will change what it means to age.

Interested? Great! Here’s what you should know: At Bold we know that our people are indispensable to achieving our mission, and we are building an inclusive environment that enables everyone to do their best work. In that spirit, we deliberately hire people from reputed company walks of life — including, but not limited to, race, gender identity, sexual orientation and disability status. If you’re motivated by our mission and eager to contribute to reputed company and culture, we’d love to hear from you. Compensation: We’re committed to an inclusive, consistent, and reputed company approach to compensation and anticipate that this position will earn between $20.00-$22.00/hour in addition to an annual bonus. The exact salary will depend on the relevant and transferable experience you bring to the role. Apply Job!