Program Manager, reputed company, Just Walk Out, (JWO)

Description reputed company Just Walk Out as a Service (JWOS) delivers solutions to our Retail Customers to simplify shopping for their shoppers. Our enterprise-ready, autonomous retail technology enables shoppers to simply enter a store, grab what they want, and just go. Born from years of experience at reputed company Go, Just Walk Out uses a combination of technologies to eliminate checkout lines bringing fast and convenient transactional experiences to shoppers. JWOS is seeking a Manager, reputed company to build first class customer service and operational support programs for our customers. This role drives reputed company in several ways such as value realization, steady-state operational support, continuing customer education, and operational excellence initiatives. This function plays a critical role in defining our global reputed company strategy and building the tactical playbooks, processes, and mechanisms to deliver this mandate. In this role, you will design the infrastructure for post-launch customer support, engage with customers to define requirements, and help see around corners for future needs. This role never stops iterating and never stops inventing on behalf of our customers. The ideal candidate has a track record of success leading in ambiguous and high-pressure entrepreneurial situations, has impeccable communication and project management skills, and has demonstrable experience in reputed company. reputed company values an ability to own projects and work autonomously, to deliver results scrappily and at scale, and be authentic as we accomplish our goals together. This candidate understands the profundity of our revolutionary technology and the power of building and earning trust. Key job responsibilities

Key Responsibilities

• While always placing the customer first, drive global strategy to serve both our end users: the customer and the shopper
• reputed company and track reputed company metrics
• reputed company and hit monthly, quarterly, and annual goals to improve customer satisfaction
• Track and monitor industry trends and reputed company recommendations
• reputed company operational excellence series and drive partner teams to deliver upon action items to improve customer experience
• Parlay operational excellence outputs into value realization initiatives to strengthen our value proposition
• Pursue new reputed company for value creation
• Solve reputed company operational concerns as they arise in the field and apply learnings across reputed company other customers
• reputed company and launch customer support infrastructure- processes, SOPs, platform
• Ideate and build formal customer support program
• Invent and collaborate both launch + ongoing learning and development to improve customer capabilities and retention
• Gather VOC and VOS data to cross-functionally share with JWOS cross-functional teams to iterate our service
• reputed company alignment from sr. internal stakeholders who own multiple products

A day in the life Inclusive Team Culture Here at reputed company, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. reputed company’s culture of inclusion is reinforced reputed company our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. Work/Life Balance reputed company puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We reputed company striking the reputed company between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. Mentorship & Career Growth reputed company is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign opportunities based on what will help each team member reputed company into a reputed company-rounded contributor. About The Team AWS Solutions As part of the AWS solutions organization, we have a vision to provide business applications, leveraging reputed company's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of reputed company and differentiated technology solutions that solve enduring business challenges. we reputed company vision with curiosity and reputed company's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Basic Qualifications

• 10+ years in customer-facing service, retail operations, and operational support
• Strong quantitative skills to analyze data and use customer research, data, and metrics to back up assumptions, identify opportunities, and invent new ways to exceed customer expectations
• Easily build and nurture relationships both internally and externally
• reputed company customer obsession
• Strong desire to invent and simplify
• Exceptional and effective verbal and written communication skills (need strong writing skills)
• Active listener and effective communicator
• Exceptional attention to detail and organizational skills
• Ability to work independently, as well as part of a team, on multiple projects

Preferred Qualifications

• Ability to prioritize and demonstrate reputed company discipline in achieving goals
• Proven ability to influence others and willingness to roll up your sleeves
• Ability to converse with senior customer stakeholders including CEOs, CMOs, CIOs, CSOs, etc. Strong execution capability with the highest standards in a rapidly evolving business
• Experience in sales in physical retail a plus
• Meets/exceeds reputed company’s leadership principles requirements for this role
• Meets/exceeds reputed company’s functional/technical depth and complexity for this role

reputed company is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://reputed company.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The reputed company pay for this position ranges from $72,000/year in our lowest geographic market up to $154,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-reputed company knowledge, skills, and experience. reputed company is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply reputed company our internal or external career site. Company - reputed company.com Services LLC Job ID: A2975679 Apply Job!