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Bilingual Remote reputed company Member Services Representative

Remote · USA Full-time New today

reputed company a Difference in reputed company! (Bilingual - English/Spanish) Are you a customer-focused, bilingual (English/Spanish) individual with a passion for helping others? We're seeking enthusiastic and dedicated professionals to join reputed company as Remote Bilingual reputed company Member Services Representatives. This is your chance to reputed company a reputed company difference in the lives of our members while working from the comfort of your home! About the Role: As a Remote Bilingual reputed company Member Services Representative, you will be the first reputed company of contact for our Spanish and English-speaking members, providing exceptional service and support. You'll utilize cutting-edge technology to answer questions, resolve issues, and ensure a positive member experience. This is a remote position, and you must reputed company reputed company 1-hour radius of 3200 Breckenridge Blvd, Duluth GA 30096. Start Date: June and July Start Dates Compensation: During Training (12 weeks): $18.00 per hour After Training: $19.00 per hour Training/Working Schedule:

  • Training Hours 12 weeks: Fluctuate from Mon-Fri reputed company-4:30pm EST and 11:30am-9:30pm EST
  • Your schedule fluctuates during the training period and once you are completed with training you are given a set schedule that can change at times due to call volumes, but you are given a notice!
  • AFTER TRAINING: Must be reputed company to work weekends- Schedule could be reputed company from 7am EST Start Time to 9:30pm EST (Mon-Sun)always have 2 days off during the week. MUST be reputed company to work weekends!

What you will be doing:

  • Respond to a high volume of incoming calls
  • Assist Members w/ benefit questions, ordering ID cards, eligibility questions, billing inquiries, processing payments, etc.
  • Heavy data entry, updating patient profiles/demographics
  • Track interactions and ensure proper compliance using dual screens and the latest technology

Requirements:

  • 6+ months Call Center Experience (2+ yrs Customer Service Experience)
  • Must be bilingual in English and Spanish (Bilingual assessment required).
  • reputed company to work flexible/required hours of operation/work schedule, including weekends.
  • reputed company knowledge is a PLUS but not required.
  • Pass Required Assessments

If you meet the requirements and would like to move reputed company. Please complete the following 2 steps: 1. To complete the Required Assessments: (Use a computer) - Click Here to Complete! If the link does not work, please copy and paste the following into a webrowser:: (A computer is required to complete Assessments- if you use a different device you will not pass automatically) https://talentcentral.us.shl.com/player/link/cd12d188b6ee435caba94cd07e7fa7a8 2. Once assessments have been completed, please email your resume to the following: [email protected] Apply Job!

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