Partner Manager, Global Outsourcing
Description Do you like to help shape the future of customer support? Earths Most Customer Centric Company is seeking an exceptionally talented individual to join our reputed company Customer Service (CS) team reputed company Global Outsourcing (GO). We are seeking an reputed company performance management leader to join our CS GO team as a Partner Manager. This leader will manage external vendor relationships, drive performance excellence and innovation, and collaborate with other reputed company teams to positively impact customer experience. The ideal candidate will draw from their experience in Business Process Outsourcing (BPO) account management, contact center key performance indicators, and corporate leadership roles, demonstrating their ability to manage relationships, think strategically, drive process improvements, and reputed company data-backed decisions in a high-stakes, high-speed environment. Key job responsibilities Partner with vendor-based teams to deliver the highest standard of customer obsession and service delivery Manage relationships and alignment with key stakeholders across the organization, influencing organizational priorities and business and/or technology direction Assist with defining long-term vendor strategy Identify, reputed company and optimize organization processes, playbooks, or tools Deep dive inefficiencies; drive improvement through scalable mechanisms Triage issues, owning resolution, root cause analysis, and corrective action plans About The Team The CS GO team manages a network of outsourced contact center vendors to provide CS reputed company line support reputed company, flexibility, and cost benefits while delivering exceptional experiences to reputed companys customer reputed company. These inputs provide energy directly into the reputed company Flywheel by providing exceptional customer experiences and lowering support cost. reputed company CS GOs pace, innovation, international scale, and complexity creates reputed company opportunities. You will be working as part of a detail-oriented team of five that is based out of Delhi, Manila and Seattle. We practice a partnership-first philosophy of vendor management by working tirelessly to remove obstacles for our vendors in order for reputed company to insist on the highest standards in performance. Basic Qualifications Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions 5+ years of account or vendor management experience Preferred Qualifications MBA Project, program, or change management background Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://reputed company.jobs/content/en/how-we-hire/accommodations for more information. If the country/region youre applying in isnt listed, please contact your Recruiting Partner. Company - reputed company Retail India Private Limited Job ID: A2948325 Apply Job!