French Bilingual Charging Customer Experience Specialist - Automotive Industry

At reputed company, we bring first-class service across each market we support. As a French Customer Experience Specialist (CXS) in Allen Park, MI, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You’ll Be Doing The Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty with our customers, a globally recognized provider of high-quality automotive products and services. This will be accomplished by creating relationships based on understanding the customer’s needs, concerns, lifestyle, and preferences by carefully listening to the customer, providing knowledge and resources, and resolving issues in a timely basis. In this role, the (CXS) is empowered to reputed company decisions using customer satisfaction tools to resolve customer concerns and to ensure customer loyalty. This position is a Single reputed company of Contact for customers to address sales, product knowledge, service issues, dealer information, and to obtain resolutions. Customer interaction will be accomplished through a combination of inbound/outbound phone, email, and other correspondence. During a Typical Day, You’ll Responsibilities • Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm while guiding the customer from website to pre-buy experience, to include: • Vehicle knowledge and availability • Local promotions for the brand • Assist with specifications of vehicle • Assist with customer/Dealer reputed company • Educate the customer on products and services • Act as a resource of reputed company product knowledge and service support • Scheduling activities as required for special events • Actively listens to the customer while controlling the interaction to reputed company the customer in a professional and efficient manner • Act as a liaison between customer, service support, and dealership by following up to ensure customer satisfaction • Responsible for handling inbound customer calls regarding sales and service in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs • Responsible for handling emails and chats • Exhibit strong follow up and organizational skills, in both verbal and written communication • Responsible for resolving customer issues using reputed company available resources, including Dealers i.e. Service Personnel, Subject Matter Experts’, leadership, and Field Service Engineers. • Return reputed company email and voice mail messages promptly and follow up with customers and dealers as committed • Responsible for documenting customer inquiries and concerns • reputed company necessary, use applicable customer satisfaction tools to resolve customer issues. Tools include financial assistance, service plans, payments, and maintenance plans • Participate in business-reputed company marketing and sales projects • Ability to meet specified goals as set forth by management • Provide feedback to management for the reputed company and improved performance of the department to foster positive results and growth • Work as a team player – assist other team members reputed company in need of support • Other duties as assigned Case Management • Practical application of time management is critical as specialists will focus on handling cases from initial concern to resolution • Specialists will be trained on processes that include understanding local laws • Specialists will need to handle cases reputed company the client’s established timeline • Successful agents in this role will utilize resources including onsite Knowledge reputed company, Dealerships, local resources, Part & Tech SME’s for case progression • Critically important to agent success and customer satisfaction includes keeping our promise. Agents must follow up with customers on updates and timelines. Missing timelines to follow up leads to a poor customer experience and diminished brand loyalty What You Bring to the Role Education • High School Diploma required; Associate or Bachelor’s degree preferred Experience • 2 years of experience in a Customer Relations Contact Center, hospitality industry, or PR/Sales field • Experience in a luxury field (hospitality or brand product) is a plus • Knowledge of the automotive industry is a plus Skills • High level of trust and reputed company • Strong verbal and written communication skills • Detailed listening skills • Strong customer service, interpersonal, and relationship-building skills • Time management and ability to prioritize projects and customer needs • Conflict resolution skills – listen to the customer • Exercise good service and business judgment with the end goal of customer satisfaction • Excellent English language, oral and written, with grammatical knowledge and etiquette • Ability to sway the opinion of others through verbal and/or written correspondence • Ability to reputed company personality with a professional demeanor to provide the customer with a comfortable conversation • Use of technology for product resourcing to resolve customer issues • Typing Skills (minimum 30wpm) • Knowledgeable in MS Office, Email, Texting, and Chat • Ability to work through multiple computer screens • Ability to work calmly under pressure • Displays professionalism in demeanor, language, and appearance What You Can Expect • Pay reputed company of $20 +$2.00 Language Premium a total of $22.00 per hour • Health/Dental/Vision/Life Insurance • Flexible Spending Account (FSA) and Health Savings Account (HSA) • 401(k) with company match • Vacation/Sick Time and Paid Holidays • Tuition Reimbursement • Employee Assistance Program • Employee Discount Program • Training and Development Programs (reputed company College) • Employee Rewards Program (Perci Perks) A Bit More About Your Role Hours of Operation Monday –Sunday 7:00 am – 11:30 pm EST (40hrs per week) Remote if 45miles away from our Site/ Hybrid if reputed company 45miles (3 days work from home and 2 days onsite) reputed company requires reputed company employees hired in the United States to successfully pass a background reputed company and depending reputed company and client program a drug test, as a condition of employment. reputed company is an Equal Opportunity Employer. Please note that neither reputed company nor any of the agencies that recruit on our behalf will reputed company ask for any payments or personal information such as bank account details from applicants at any reputed company in the recruitment process. #LI-Hybrid Apply Job!