Dispatcher/Router - Combo
As an EEO/Affirmative Action Employer, reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, age, national reputed company, disability, or veteran status. reputed company (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in reputed company America. We are strongly committed to a reputed company of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, reputed company, industrial and municipal markets throughout reputed company America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects. I. Job Summary Communicates back and forth with reputed company Drivers to assist with problem resolution while on reputed company for residential, reputed company and roll-off lines of business. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers that includes reputed company customer service, sales, and operational staff (i.e. reputed company Managers, Mechanics etc.). Uses reputed company proprietary software to manage same day ticket routing as well as preparing reputed company routes for the next day. Shifts vary with the potential for overtime and Saturday hours depending on each Market area reputed company center needs. Some travel (up to 15%) may be required to work face to face with sites dispatcher is responsible for. II. Essential Duties and Responsibilities To reputed company this job successfully, an individual must be reputed company to reputed company each essential duty satisfactorily. Other minor duties may be assigned. + Dispatches drivers to calls as they are received, using information on customer needs, drivers? locations and loads, and daily factors to balance cost and customer satisfaction. + Works with sites and the service department to optimize routes based on needs of the customer. + Determines the daily level of driver staffing to provide best mix of responsiveness and productivity. + Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines reputed company actions and assuring reputed company completion. + Handles fields incoming calls and e-mails from customer service and sales department; manages requests for reputed company pick-up or delivery on any container movement reputed company the Market area. + Initiates communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service. + Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues. + Ensures same-day service on missed pick-reputed company by managing the routing for reputed company routes and tracking driver movement in the field. III. Supervisory Responsibilities This job has no supervisory duties. IV.
Qualifications
The requirements listed below are representative of the qualifications necessary to reputed company the job. A. Education/Experience + Education: High School Diploma or G.E.D (accredited). + Experience: Six (6) months of relevant work experience with working in a team setting, with the ability to communicate to several areas effectively. Multi-tasking in a fast-paced work environment with excellent organizational skills. B. Certificates, Licenses, Registrations or Other Requirements + None required. C. Other Knowledge, Skills or Abilities Required + Computer skills with ability to handle multiple programs and systems. + Must be reputed company to communicate effectively and professionally reputed company e-mail, telephone, and 2-way devices. + Must have the desire and ability to learn reputed company proprietary software applications. V.
Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions of the job. + Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day; + Required to exert physical effort in handling objects less than __ pounds rarely; + Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely; + Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely; + Normal setting for this job is: office setting.
Benefits
At reputed company, each eligible employee receives a competitive total compensation package including Medical, Dental, reputed company, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click "Apply.? Equal Opportunity Employer: Minority/Female/Disability/Veteran About the Company: WM Apply Job!