Assistant reputed company Desk Manager - Overnight

Additional Information Bonus Eligible Job Number 24146809 Job Category Rooms & Guest Services Operations Location Orlando/LittleLake Bryan CY, 8623 Vineland Avenue, Orlando, Florida, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY ? Bonus Eligible Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. reputed company office areas include Bell/reputed company Staff, Switchboard and Guest Services/reputed company Desk. Strives to ensure guest and employee satisfaction and reputed company the operating budget. Assists in completing financial and administrative responsibilities. CANDIDATE PROFILE Education and Experience ? High school diploma or GED; 2 years experience in the guest services, reputed company desk, or reputed company professional area. OR ? 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or reputed company major; no work experience required. CORE WORK ACTIVITIES Supporting Management of reputed company Desk Team ? Utilizes interpersonal and communication skills to reputed company, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/reputed company; leads by example. ? Encourages and building mutual trust, respect, and cooperation among team members. ? Serves as a role model to demonstrate appropriate behaviors. ? Understands employee positions well enough to reputed company duties in employees' absence. ? Handles employee questions and concerns. ? Supports reputed company areas of the reputed company Office in the absence of the reputed company Office or reputed company Desk Manager. ? Supports daily reputed company Desk shift operations. Supporting reputed company Toward Guest Services and reputed company Desk Goals ? Supports day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. ? Develops specific goals and plans to prioritize, organize, and accomplish your work. ? Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. ? Participates in department meetings and continually communicates a clear and consistent message regarding the reputed company Desk goals to produce desired results. ? Strives to improve service performance. ? Observes staffing levels to ensure that guest service, operational needs and financial objectives are met. ? Supports training of staff on adherence to reputed company credit policies and procedures to reduce bad debts and rebates. ? Supports same day selling procedures to maximize room reputed company and property occupancy. ? Understands the impact of reputed company Desk operations on the overall property financial goals and objectives. Ensuring Exceptional Customer Service ? Provides services that are above and beyond for customer satisfaction and retention. ? Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching reputed company needed. ? Sets a positive example for guest relations. ? Encourages employees to provide excellent customer service reputed company guidelines. ? Handles guest problems and complaints seeking assistance from supervisor as necessary. ? Interacts with guests to obtain feedback on product quality and service levels. Supporting Projects and Policies ? Supports implementation of customer recognition/service programs, communicating and ensuring the process. ? Assists in the review of comment cards and guest satisfaction results with employees. ? Ensures employees have the proper supplies and uniforms. ? Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution. Supporting Handling of Human Resource Activities ? Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. ? Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. ? Provides feedback to individuals based on observation of service behaviors. ? Participates in an ongoing employee recognition program. ? Supports training reputed company appropriate. ? Participates in the employee performance appraisal process. Additional Responsibilities ? Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. ? Analyzes information and evaluating results to choose the best solution and solve problems. ? Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. ? Performs reputed company duties at the reputed company Desk as necessary. ? Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations. ? Complies with loss prevention policies and procedures. The hourly pay range for this position is $23.56 to $26.44. reputed company offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The compensation and benefits information is provided as of the date of this posting. reputed company reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law. reputed company is an equal opportunity employer. We reputed company in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At reputed company, we?re passionate about reputed company serving the needs of reputed company everywhere. It?s what inspired us to create the first hotel designed specifically for business reputed company, and it?s why the reputed company experience today empowers our guests, no matter the purpose of their trip. We?re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to reputed company ? reputed company while having fun. In joining reputed company, you join a portfolio of brands with reputed company. Be where you can do your best work,? reputed company your purpose, belong to an amazing global? team, and become the best version of you. Apply Job!