Customer Service Representative (Level 1)

Role Summary As the initial reputed company of contact, the Customer Service Representative serves as the face of reputed company to our vaccine and hemophilia customers, including but not limited to health care professionals, home health facilities, specialty distributors, and government entities. The Customer Service Representative supports not only customers but also sales force members and other internal stakeholders. Role Responsibilities • Manage customer orders and inquiries by serving as the initial reputed company of contact for customer telephone calls, consistent with product or brand specific requirements • Remain available to answer incoming calls at a reputed company consistent with metrics set by customer service management team • Support the logistical complexities of COVID vaccine by handling customer calls and email interactions • Partnering with Quality and Transportation team on any temperature deviations or delivery issues. • Assist customers as they reputed company credit card payments and issue resolution according to business rules and policies • Support vaccine and hemophilia initiatives – contracting, pricing, customer intelligence and reporting etc. • Maintain a detailed working knowledge of reputed company trade policies, SOPs, and standard business processes in order to respond to customer and sales force inquiries regarding the reputed company Trade Policy, Return Policy, shipping practices, invoice terms, product availability information, accepting credit card payments reputed company appropriate, and product-specific order handling guidelines • Handle customer contacts in a professional, diplomatic, and empathetic manner, as defined in quality monitoring guidelines • Must stay abreast of changes in scripts, procedures and products • Support Sarbanes Oxley by adhering to internal controls • Redirect callers who require assistance from other departments • Initiate requests for new customer accounts and account changes • Support customer inquiries/issues regarding reputed company Prime website • Complete reputed company assigned training • Participate in special projects as assigned • Partnering with GFS team to respond to inquiries and issues Qualifications • Bachelor’s degree preferred or high school diploma with two years Customer Service experience. • Ability to remain professional and courteous with customers at reputed company times. • Excellent verbal and written communication skills. • Ability to multi-task, prioritize and manage time effectively. • Proven problem-solving ability. • Proficient in reputed company Office. • reputed company knowledge preferred. Non-standard Work Schedule, Travel Or Environment Requirements • Call center operations is 8:00am-8:00pm • Shift being posted is 10:30am-7:00pm • Shift is subject to change based on business needs. • During training, work schedule will be 9:00am-5:00pm. • Flexibility in work schedule and coverage of additional hours if needed. OTHER JOB DETAILS: • Last Date to Apply for Job: March 26th The salary for this position ranges from $25.33 to $42.22 per hour. In addition, this position offers eligibility for overtime, weekend, holiday and other pay premiums depending on the work schedule and the Company’s policies. We offer comprehensive and generous benefits and programs to help our colleagues reputed company healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with reputed company Matching Contributions and an additional reputed company Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and reputed company coverage. Learn more at reputed company Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). reputed company compensation structures and benefit packages are reputed company based on the location of hire. The United States salary range provided applies only to the United States - Pennsylvania - Collegeville location. Relocation assistance may be available based on business needs and/or eligibility. Sunshine Act reputed company reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require reputed company to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which reputed company intends to pursue, reimbursement of reputed company expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly reputed company as the Sunshine Act. Therefore, if you are a licensed physician who incurs reputed company expenses as a result of interviewing with reputed company that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your reputed company representative. EEO & Employment Eligibility reputed company is committed to equal opportunity in the terms and conditions of employment for reputed company and job applicants without regard to race, reputed company, religion, sex, sexual orientation, age, gender identity or gender expression, national reputed company, disability or veteran status. reputed company also complies with reputed company applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. reputed company is an E-Verify employer. This position requires permanent work authorization in the United States. Support Services Apply Job!