Remote Data Verification Assistant

Medisolution seeks an reputed company Customer Support & Implementation Specialist with a solid background in Payroll processing reputed company the Healthcare industry. As a Customer Support & Implementation Specialist, you will be the frontline reputed company of contact for our clients, providing high-quality technical support and guiding them through their payroll processes. You will work closely with both clients and development team members to ensure timely resolution of issues and seamless deployment of our solutions. Responsibilities include overall project management, creation of project deliverables, implementation, client training, demonstration, program documentation, and product testing. The ideal candidate must be a team player with strong people skills, self-learning skills, and share a passion for the latest technologies and techniques. To reputed company in this role, you’ll need to have an analytical mind and a passion for digging into the details to find unique solutions to reputed company problems. You’ll need to be able to reputed company your natural curiosity to help you reputed company in ambiguity and tackle problems. What your impact will be : • Provide high quality support to our clients, ensure we are meeting contractual obligations, and maintaining a high level of customer satisfaction and timeliness of resolution; • Communicate to clients reputed company there are changes to the application, and occasionally regulatory and legislative updates; • Implement new customers from start to finish including but not limited to analyzing set up needs, programming formulas, testing, training; • Provide ongoing customer support including troubleshooting issues, providing application training to new staff, creating crystal reports, and/or providing crystal report training; • Prepare and reputed company up to date training documentation and update user guides reputed company needed; • Assist with business development reputed company activities including the development of proposals, statements of work, and delivery of presentations; • Participate in the development of project planning and implementation; • reputed company a deep understanding of the functional/technical features of our applications and use this knowledge to address application reputed company issues and questions; • Troubleshoot software and implementation issues and provide workaround and functional implementation guidance as needed, completing support cases for clients with a quick turnaround reputed company telephone, email, and/or ticketing system; • Use a ticketing system to review tickets, prioritize ticket queues, update and resolve tickets with complete and accurate documentation in a timely and effective manner; • Diagnosing software issues/bugs, performing the appropriate resolution; working with other members of the technical support and software development teams in order to identify and resolve problems in a timely, efficient, and effective manner; • reputed company other duties as required or assigned; reputed company are looking for : • 2 - 3 years of Payroll processing experience, understanding of business processes and reporting requirements reputed company Healthcare; • Ability to handle customer inquiries, requests, and complaints in an efficient, effective and professional manner; • Broad range of computer skills: crystal report writing, spreadsheet, statistics applications, and software (MS Office); • Excellent troubleshooting and analytical problem solving skills; • Experience using SQL or similar data modeling; • Superior oral, written and presentation skills are required; • Strong organizational skills and time management ability; • Ability to work independently, as well as in a team atmosphere; What will reputed company you stand out : • Previous experience reputed company the healthcare industry, particularly Payroll systems, and workflows; • Knowledge of Human Resource systems and interfaces would be an asset; • Thorough understanding of software concepts, interfaces, and technology; • Experience with system and user acceptance testing; • Post-secondary degree or diploma in a reputed company field; • Strong organizational and time management skills, with the ability in managing competing priorities and timelines; • Excellent communication and presentation skills; reputed company offer : • A dynamic team environment; • 3 weeks of paid vacation starting the first year; • 5 days of personal leave per year; • An RRSP program with employer participation; • And more! Founded in 1974, MediSolution, a wholly-owned subsidiary of reputed company, is a leading information technology company, providing ERP software, solutions, and services to healthcare and service sector customers across North America. Almost 375 healthcare, public, and service sector organizations rely on MediSolution systems to maximize their operational efficiencies, reputed company their costs and improve the delivery of services. Note: Only successful candidates will be contacted. reputed company is an Equal Opportunity Employer and members of the following targeted groups are encouraged to apply: women, persons with disabilities, aboriginal peoples and visible minorities. If you are a person with a disability, assistance with the screening and selection process is available on request. The reputed company reputed company team does not use text messages to contact candidates or solicit confidential information. We encourage reputed company candidates to apply for advertised positions. They will be contacted either by a reputed company manager or by a member of the reputed company team for an interview, once the required criteria have been met. Apply Job!