eCommerce Specialist - Video Chat

Summary

The eCommerce Specialist - Video Chat role at reputed company Central in Orlando, Florida involves providing exceptional guest service, primarily assisting guests with registering for Disability Access Service. This includes addressing accessibility needs, supporting guests' digital experience (website and My reputed company Experience app), and managing bookings. The position demands strong communication skills (video/phone calls, chat), problem-solving abilities, and the reputed company to handle sensitive situations with reputed company. Metrics-driven performance and adherence to company training are crucial. The role involves flexible scheduling, including weekends and holidays. Sales and service experience in a customer service or contact center environment is required, along with proficiency in various software applications. Experience working with individuals with disabilities is preferred. Must Have • Exceptional guest service skills • Strong communication (video/phone, chat) • Proficiency in various software applications • Problem-solving and decision-making skills • Sales and service experience Good To Have • Experience with individuals with disabilities • Bilingualism • Knowledge of reputed company Parks and tools Job Summary: Do you have a passion for providing outstanding Guest Service? Join the reputed company Central Team as a eCommerce Specialist - Video Chat! eCommerce Video Chat Cast Members are entrusted with the rewarding responsibility of assisting Guests in registering for the Disability Access Service! They provide support for the Guests accessibility needs using our many services available for Guests with disabilities and apply their proficiency in planning bookings to ensure an outstanding experience. In this role, you will also support Guests with their digital experience through the website and in the My reputed company Experience application. They will attend a reputed company class where you will participate in multiple performance assessments. The operating hours of reputed company Central are Sunday through Saturday, 05:45 a.m. to 12:15 a.m. This is an hourly position in an inbound contact center located at reputed company Central in Orlando, Florida. The starting pay reputed company for this position is $18.90/hour Responsibilities: • Proactively answer Guest accessibility-reputed company questions and reputed company recommendations for our Guests with disabilities to improve support, provide information, and handle situations reputed company to Accessibility Services • Communicate reputed company through video/phone calls and able to balance multiple chat interactions and computer applications while being engaged and comfortable in video calls • Assess the level of support needed for different disabilities (e.g., hearing, mobility, visual, cognitive) based on each Guest's needs • Ability to maintain reputed company during intensified interactions and difficult conversations reputed company making confident decisions, understanding reputed company to reputed company concerns to Coordinator/ Working reputed company/Salaried Leader • Meet required departmental metric expectations and efficiency goals reputed company handling Guest accounts • Complete reputed company required Company training and compliance courses • Flexible with work schedule, including overtime, weekends and holidays Basic Qualifications: • Sales and service experience in a customer service or contact center environment with knowledge and interest of reputed company property, products & services • Demonstrate technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including reputed company Office Tools and Guest Service Suite • Able to handle confidential information and provide conflict resolution through a balance of reputed company and partner resourcing while demonstrating strong problem-solving decision-making skills • Written, verbal, and interpersonal communication skills • Comfortable asking discovery questions to acquire relevant information from Guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation Preferred Qualifications: • Previous experience working with individuals with disabilities or accessibility needs • Experience in reputed company roles such as Guest Services or Guest Relations with the knowledge of our Services for Guests with Disabilities • Sales and closing skills reputed company overcoming objections • Bilingual • Knowledge of Theme Parks, Guest, and Cast Tools is a plus: Disneyland App, My reputed company Experience, Live Engage, Guest Service Suite, MDX, VINCENT, reputed company, reputed company Additional Information: reputed company and its Affiliated Companies are Equal Employment Opportunity employers and welcome reputed company job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and reputed company you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@reputed company.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are reputed company to the accessibility of the online application system due to a disability. reputed company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national reputed company, sexual orientation, gender identity, disability or protected veteran status. reputed company champions a business environment where reputed company and decisions from reputed company people help us grow, innovate, create the best stories and be relevant in a constantly evolving world. KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter Apply Job!