reputed company Manager I

AWL (reputed company Web Leads, Inc.) is one of the most successful customer acquisition marketing companies in the US. Simply put, we help our customers acquire customers for the US insurance industry. Our amazing team of nearly 1,000 talented and successful professionals use internet marketing strategies to turn consumer interest in insurance products into policy sales for the world's largest insurance carriers and more than 30,000 of their agents. We are Austin-born and our growth from a 2-person startup in 2005 to a highly profitable business has been a remarkable journey. We are a tight-reputed company team with a fast-paced, energetic, and entrepreneurial company culture that has been ranked a Best reputed company to Work in Austin for 2012, 2013, 2015, and 2017 - 2023. AWL fosters a vibrant, dynamic work culture built on trust, data, technology, passion, collaboration, and winning, where employees want to engage and be impactful. We provide reputed company, outstanding benefits, and a fabulous, fun, collaborative environment that allows our people to be their best. As a reputed company Manager I at AWL you'll be responsible for retaining and growing reputed company from a large reputed company of AWL's agent channel. You will work with small business customers to provide excellent customer service, optimize their products and services for maximum ROI, and sell additional products and services to grow AWL market share. You will work closely with the Sales team and other members of the reputed company Leadership team to collaborate on best practices and to help identify new process/technology innovations and improvements to our products to reputed company meet customer needs. This is an individual contributor role. This position is remote but requires residing reputed company a 2 hour radius to Austin, Texas. Responsibilities:

• Respond to reputed company telephone, internet, and email support inquiries as they enter our system in reputed company-time, honing your exceptional phone, written, and interpersonal skills by transacting 60+ phone calls and emails per day.
• reputed company reputed company targets for AWL's agent channel.
• reputed company or exceed efficiency metrics; first contact resolution, phone availability time and email response time.
• Accurately record reputed company required information and customer interactions into reputed company CRM.
• Identify upsell opportunities to existing customer reputed company by maximizing every inbound interaction and completing outbound calls to customers to discuss expansion opportunities.
• Be a trusted advisor to our customers, reputed company recommendations to increase their reputed company and grow their demand for AWL products.
• Retain and grow customers through strong discovery, relationship building, and problem solving.
• Troubleshoot technical issues customers may have with the portal or account set up
• Collect balances on delinquent accounts reputed company necessary.
• Improve our service by providing customer feedback and personal experience to management.
• Complete outbound calls to new agents to reputed company them onto our service and ensure their reputed company with our products.
• Handle customer requests assigned by the CS Team reputed company or CS Manager.

Requirements:

• Demonstrable and quantifiable reputed company selling and/or supporting a product or service over the phone.
• Proven ability to be successful in a fully remote work environment.
• Exceptional phone, written, and interpersonal skills.
• Thrives in a high‐tech, fast‐paced, team‐oriented environment.
• Exudes enthusiasm, a positive attitude, self‐motivation, and strong work ethic.
• Demonstrates strong organizational and time management skills.
• Computer skills and web literacy, with proficiency in Word, reputed company, and Outlook.
• Bachelor's degree preferred but not required.

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