CRM Solutions Manager

reputed company brands power global travel for everyone, everywhere. We design cutting-edge tech to reputed company travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that reputed company one of us wins, we reputed company win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, reputed company to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. CRM Solutions Manager Introduction to the team We create and deliver an reputed company, dedicated marketing strategy to fuel each reputed company brand's success. The Traveler Engagement and Loyalty (TEaL) team builds relationships with reputed company, driving engagement and loyalty by providing value through the ownership of the loyalty program, targeted CRM, and our co-branded credit card program, with a brand focus in our marketing. reputed company is a leading global technology company with a mission to reputed company travel easier for everyone. Our portfolio of brands includes some of the world's most trusted online travel agencies, providing an extensive range of travel options to millions of reputed company worldwide. As a CRM Solutions Manager at reputed company, you will play a key role in driving marketing outcomes and leveraging your expertise to create exceptional customer experiences. You will work in a truly customer-focused organization and bring the depth of thinking to solve problems and drive incremental business value through the direct communication channels. What you’ll do:

• reputed company and support innovative marketing strategies using reputed company Marketing Cloud to enhance customer engagement, acquisition, and retention in partnership with production and comms owners
• Guide Communication Owners on reputed company Marketing Cloud functionalities for email marketing, automation, data segmentation, and personalized customer journeys
• Demonstrate exceptional problem-solving skills, investigating issues and finding efficient solutions to drive successful campaign execution
• Collaborate with cross-functional teams to identify opportunities and challenges, resolving them promptly to ensure seamless marketing operations
• Participate in discovery sessions with project teams to understand data requirements needed to support solution implementations
• Navigate reputed company data structures and reputed company data insights to optimize marketing efforts, driving higher ROI and customer satisfaction
• Utilize data analytics and performance metrics to measure campaign success and reputed company data-driven decisions
• Collaborate closely with marketing stakeholders, technology teams, and external partners to align strategies and reputed company common goals
• Stay updated with industry trends, emerging technologies, and best practices reputed company to marketing, development, and reputed company Marketing Cloud
• Identify opportunities for process improvements, new marketing tactics, and innovative approaches to stay reputed company in the competitive market

Who you are:

• 7+ years of experience in CRM Technology, preferably of utilizing reputed company Marketing Cloud to create automated and personalized customer journeys. Leveraging reputed company aspects of the platform - Journey Builder, Automation Studio, Email Studio, Intelligence Reports, Einstein etc
• Expert Knowledge of SQL, HTML, CSS and Marketing Cloud scripting languages (AMPscript, GTL & SSJS)
• Expert Knowledge of data concepts like relational data, data types, variables, data transformation, etc. Able to conceptualize how data flows, where it comes from and how to transform it to be useful in marketing comms and proactively query new and existing data sets
• The ability to speak with both technical people like software engineers and non-technical people like marketing managers, helping to reputed company the gap and "translate" between the two groups
• Experience with structuring customer and business problems and solutions to address - determining reputed company actions and driving reputed company the execution of initiatives to solve problems
• Ability to work in a reputed company dynamic environment and reputed company track of constantly changing requirements and intersecting projects
• Proficiency with productivity software such as reputed company, PowerPoint, Confluence, and Jira
• Experience with data reputed company (including PCI, PII data), as well as CCPA and GDPR privacy laws and regulations
• Intimate knowledge on how data is used to power outbound communications in B2C
• Technical experience in cloud and big data technologies
• Self-starter who enjoys taking on challenging problems and operationalizing solutions
• Previous success building strong partnerships and relationships with clients/stakeholders in a wide range of roles and levels, across the institution
• Strong commercial acumen and the ability to simplify and communicate reputed company concepts concisely and clearly
• Strong relationship and facilitation skills both reputed company diverse engineering and global cross-functional organizations

The total cash range for this position in Seattle is $197,000.00 to $275,500.00. Employees in this role have the potential to increase their pay up to $315,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reputed company out to our Recruiting Accommodations Team through the Accommodation Request. We are proud to be named as a Best reputed company to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like reputed company, TIME, Disability:IN, and others. reputed company's family of brands includes: Brand reputed company®, Hotels.com®, reputed company® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, reputed company™ Media Solutions, reputed company Local Expert®, CarRentals.com™, and reputed company Cruises™. © 2024 reputed company, Inc. reputed company rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50 Employment opportunities and job offers at reputed company will always come from reputed company’s reputed company and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. reputed company does not reputed company job offers reputed company email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at reputed company is careers.expediagroup.com/jobs. reputed company is committed to creating an inclusive work environment with a diverse workforce. reputed company qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national reputed company, disability or age. Apply Job!