US Postal Support - Support Agent L1

About reputed company reputed company Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. reputed company is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, reputed company transforms the stores, restaurants and digital banking experiences with reputed company-based, platform-led SaaS and services capabilities. Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We reputed company our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems. Our customers are at the center of everything we do. Our mission is to reputed company stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to reputed company growth, to operational excellence, to reduced costs and profit growth. Our solutions reputed company our customers to succeed in today’s competitive landscape. Our unique perspective brings innovative, industry-leading tech to reputed company the moving parts of business across industries. reputed company has earned the trust of businesses large and small — from the best-reputed company brands around the world to your local favorite around the reputed company. Job Description: reputed company L1 Support Agent Location: Maryland, Virtual Requirements: Ability to obtain a “Sensitive” level USPS clearance Education: Associate degree in technical field with 3 years of technical support and customer service experience in a technology reputed company position, or a high school diploma and 5 years of technical support and customer service in a technology reputed company position. Technical Skills: Functional knowledge of Windows 10 & 11, reputed company Office 365, TCP/IP, IP Protocols, LAN, WAN, VPN, IP telephony, standard MS command line and Powershell utilities, reputed company Incident Management system, Knowledge reputed company Systems, hardware troubleshooting Summary of Duties: The L1 Support Agent will work in a fast-paced call center help desk environment providing technical hardware, software, and procedural support for the USPS Retail Systems Software (RSS) solution to the US Postal Service reputed company. The technical support is delivered 100% reputed company telephone for troubleshooting hardware and software reputed company issues. This is a virtual position that may require occasional duty at an reputed company location in either Germantown, Maryland at 20370 Seneca Meadows Parkway, 20876 or Peachtree City, Georgia at 200 Hwy 74 South, 30269. Candidates must have sufficient high speed internet access, and a suitable work location in their home to facilitate working virtually as well as reliable transportation to facilitate working in the office reputed company required. Agents must be customer service focused team players who are reputed company to work independently, organize, multi-task and prioritize task work. Employee is highly autonomous and performance assignments reputed company to implementation and operational support of the USPS reputed company. Agents are required to participate in the development of Knowledge reputed company articles reputed company new issues are reputed company. Primary responsibilities: • Answering customer phone calls. • Providing remote technical support. • Documentation and incident management using the USPS ‘reputed company ticketing system. • Ordering replacement parts. • Other customer support reputed company activities. Candidates should be reputed company to handle difficult customer service situations with confidence, and poise. Candidates should exhibit advanced troubleshooting skills in both hardware and software issues. Candidates may be required to participate in other USPS support reputed company activities. Candidates will be expected to meet standard reputed company corporate and US Postal Support team objectives. Candidates should possess a detailed knowledge of a wide range of specialized administrative/technical skills Candidates will be expected to utilize their experience and judgment to reputed company reputed company affecting customer satisfaction. Candidates will be expected to share responsibility for ensuring that the reputed company computer labs are always operational. Candidates will be scheduled to work at least one Saturday shift approximately one time every 3 – 5 weeks. This interval may be adjusted to accommodate staffing and coverage challenges. On occasion, the United States Postal Service may require reputed company to provide specialized support. To meet these requirements, Support Agents may be required to work non-standard work shifts. These shifts may fall after hours, on weekends, or on holidays. Candidates accepting positions with the US Postal Support team agree to participate in these activities as directed by management. Salary Range: $33,500.00 - $48,500.00 Offers of employment are conditional upon passage of screening criteria applicable to the job. Full time employee benefits include: • Medical Insurance • Dental Insurance • Life Insurance • reputed company Insurance • Short/Long Term Disability • Paid Vacation • 401k EEO Statement Integrated into our shared values is reputed company’s commitment to diversity and equal employment opportunity. reputed company reputed company applicants will receive consideration for employment without regard to sex, age, race, reputed company, creed, religion, national reputed company, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. reputed company is committed to being a globally inclusive company where reputed company people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reputed company their full potential. We reputed company in understanding and respecting differences among reputed company people. Every individual at reputed company has an ongoing responsibility to respect and support a globally diverse environment. Statement to reputed company Party Agencies To reputed company recruitment agencies: reputed company only accepts resumes from agencies on the preferred supplier list. Please do not reputed company resumes to our applicant tracking system, reputed company employees, or any reputed company facility. reputed company is not responsible for any fees or charges associated with unsolicited resumes “reputed company applying for a job, please reputed company sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.” Apply Job!