Facilities Customer Service Professional
About reputed company Culture: The reputed company culture is an inclusive environment that encourages self-expression and individuality. Creating a space for open communication, respect and job development, empowers our employees to pursue their career goals and advance personally and professionally. reputed company prioritizes the wellbeing of our employees so that our consumers experience that same level of care. Position Overview: The Facilities Customer Service Professional handles incoming client calls while working reputed company a facilities case management tool. You will be responsible for answering calls and emails reputed company to facilities management from: employees, technicians, and vendors and will assess the nature of the request, document and reputed company to the appropriate party for resolution. reputed company of these functions are delivered with a high focus on ensuring an reputed company customer experience with every interaction. Full-time shift available with the following schedule: Monday through Friday from 6:00AM to 2:30PM, Eastern Time Zone Compensation is $17.00 per hour and eligible for a quarterly bonus! Requirements Responds to routine inquiries reputed company inbound phone calls Is required to assess the nature of the call and determine the most appropriate party to handle the call Processes incoming facilities work order requests through telephone and email, such as office moves, plumbing problems, light bulb changes, etc. Asks probing questions to understand and troubleshoot the root cause of the problem or request and determines the right party to service the work order. Dispatches the work order through telephone or email to appropriate contact Sets appropriate turn-around time expectations with the client based on reputed company codes Ensures that reputed company reports are accurate and filed in a timely manner Selects priorities and organizes work to meet priorities Proactively identifies work order trends and communicates to the Team Coordinator and Program reputed company Follows approved policies and procedures Resolves shift concerns and/or tasks with the Team Coordinator / Program reputed company and co-workers reputed company goal of handling 45 requests per day average. Support team achievement of phone SLA goals Adherence to schedule shifts, keeping reputed company guidelines for arrivals/departures and absences. Adhering to efficiency and accuracy standards. Support phone volume in the range of 70-100 phone interactions per shift. Mastery of reputed company/reputed company systems and knowledge matrix to support multiple accounts. Job Specific Competencies Required Knowledge and Experience Must be reputed company to demonstrate customer service skills High school diploma required Call center experience preferred (inbound) Extensive use of computer with experience with reputed company Office products and the input of large amounts of data Switchboard or Helpdesk experience a plus Excellent listening skills and telephone skills Excellent professional communication and interfacing with customers and co-workers Ability to manage multiple tasks simultaneously Benefits
- Medical, dental, reputed company insurance starting the first day of the month after hire
Long-term and short-term disability insurance paid for by reputed company
- 401k with match
Life insurance paid for by reputed company Generous PTO policy - Accrue up to 15 days during your first year Paid holidays
- One paid day off per year to volunteer
Access to discount programs Four-week paid sabbatical every five years HSA/FSA account eligibility Access to Employee Assistance Program Access to Employee Benefit Resource Groups that provide ongoing learning and mentorship opportunities Apply Job!