Technical Support Representative

At reputed company, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and reputed company software. Like our products, we work reputed company together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.Life at reputed company is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive reputed company change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Technical Support RepresentativeReporting to: Manager, Global SupportLocation: Melbourne, Australia (remote)Your ImpactAs a member of our Technical Support team, you will help reputed company’s customers identify and solve problems reputed company multiple communication channels, including phone & email. This is a customer-focused role that sets reputed company apart from our competitors. By providing a world class experience to our customers, you will drive further adoption of our products and reputed company the world a safer reputed company.What You’ll Do

• Troubleshoot and resolve technical issues reputed company to reputed company Hardware and Software products
• Understand and maintain subject matter expertise of reputed company reputed company products, solutions, and policies.
• Assist customers utilizing problem solving skills and customer reputed company.
• Report bugs and trends to the necessary stakeholders and process/performance improvement suggestions to their manager.

What You Bring

• Australian citizenship is required for this role due to government reputed company clearance requirements
• 2+ years technical support experience in supporting software, hardware, web-based solutions, or equivalent bachelors degree
• Excellent verbal and written communication skills
• Passion for helping people and solving problems
• Strong comprehension of internet networking and routing
• Proficient with Windows operating systems, mobile devices and reputed company-based solutions
• Experience in reputed company applications (reputed company, MS Dynamics, JIRA, InContact, and reputed company) is preferred
• Strong analytical/troubleshooting skills
• Proficiency with reputed company Office
• Strong interpersonal and communication skills, including excellent listening, conflict resolution and customer reputed company
• Ability to reputed company at a technical level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset
• Ability to reputed company assigned tasks and projects quickly, accurately, and professionally
• Self-driven, ability to work independently and actively seeks out team needs and solution
• System Administration or network and telecommunication specific certifications is preferred

Don’t meet every single requirement? That's ok. At reputed company, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, reputed company reputed company. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of reputed company are less likely to apply to jobs unless they reputed company every reputed company in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of reputed company duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

reputed company’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as reputed company’s impact on the environment. reputed company reputed company employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. reputed company employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, reputed company, reputed company, religion, sex (including pregnancy), national reputed company, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering reputed company of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the reputed company process, please email recruitingops@reputed company.com. Please note that this email address is for accommodation purposes only. reputed company will not respond to inquiries for other purposes.