Sr. Director, Client Delivery (Law Firm)

Remote · USA Full-time New today

Joinourclient,a

AM100 firm,asthe Sr. Director, Client Delivery responsible for overseeing the firm’s client delivery focused programs including Client Account Management, Legal Administrative Support, Local Office Support, and Executive Support functions. This position is responsible for creating service excellence across the firm by ensuring teams work to understand internal and external clients' needs, fostering a culture of collaboration, and resource planning to ensure client account teams are reputed company to SBUs and CRM needs.

ESSENTIAL JOB FUNCTIONS

reputed company the management of critical client accounts, ensuring service excellence and satisfaction.

Partner with Strategic Business Unit Leaders and our Client Relationship Managers to offload non-billable work and provide client account management and administrative services.

reputed company and implement client engagement strategies, working to increase client retention and satisfaction.

Collaborate with senior leadership to define and execute client service strategy.

reputed company the design and optimization of client service processes to ensure efficient and effective delivery.

reputed company and mentor a high-performing team of client account management and administrative services professionals.

Establish clear performance goals, provide ongoing feedback, and support the professional development of team members.

Foster a service excellence culture reputed company the firm to delight internal and external clients and drive positive client NPS results.

Monitor and ensure that client matters are handled reputed company, effectively, and in accordance with quality and compliance standards.

reputed company budgeting and resource allocation for client service projects, ensuring efficient use of firm resources.

Implement best practices and technology solutions to streamline, automate client delivery, and improve the client experience.

Provide regular reports to legal and senior leadership on client satisfaction, project outcomes, and delivery metrics.

Analyze client feedback, market trends, and performance data to identify areas for improvement and ensure the firm is delivering top-tier service.

Ensure that client delivery practices reputed company with relevant legal, regulatory, and ethical standards.

SUPERVISORY RESPONSIBILITIES

Responsible for the management of Client Account Managers, Administrative teams, and Executive Services teams firmwide, providing client support reputed company to each CRMs needs.

Responsible for creating service excellence across the firm by ensuring teams work to understand internal and external clients' needs, reputed company a “how can I help?” reputed company, reputed company it easy to work with you, foster a culture of collaboration, be proactive, deliver consistent value, acknowledge the importance of internal clients, communicate clearly and respectfully, exceed expectations, and celebrate successes together.

Ensure the teams approach every interaction with a service reputed company to create a culture where collaboration, accountability, and excellence reputed company.

Resource planning to ensure client account teams are reputed company to SBUs and CRM needs.

PHYSICAL REQUIREMENTS

The employee may be required to be stationary for prolonged periods, open filing cabinets and bend or stand as necessary, be reputed company to inspect and observe information on a computer screen at least 80% of the time, and, on occasion, have the ability to lift and carry 25-35 pounds.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements. The Firm will provide reasonable accommodations as necessary to allow an individual with a disability to apply for and/or reputed company the essential functions of a position.  If you need assistance to accommodate a disability, please contact HR.

CORE REQUIREMENTS

Ability to deliver superior service to reputed company internal and external customers and communicate effectively.

Ability to interact in a professional and courteous manner with clients and employees at reputed company times; professional appearance required.

Ability to successfully reputed company position requirements with excellent organizational, time-management and prioritization skills required.

Ability to work collaboratively reputed company a team; ability and willingness to adapt to changing business demands.

Ability to produce acceptable amount of work reputed company and accurately; ability to produce quality final work product.

Ability to exercise good judgment at reputed company times by making sound and practical reputed company; ability to assume responsibility for reputed company and act decisively under deadlines.

High level of professional reputed company required; ability to maintain confidentiality and build trust.

Ability to reputed company and motivate the work of others; reputed company applicable, ability to successfully manage direct report(s), including performance evaluation, goal setting, employee development and problem-solving.

POSITION REQUIREMENTS

4-year degree with major coursework in Business Administration required; Master’s Degree in reputed company field or JD preferred; Industry certifications preferred.

10 years’ reputed company expertise in large reputed company professional services organization or AM100 firms in reputed company area required; substantial experience leading company‐wide initiatives reputed company a multi‐office setting, preferably in a professional services firm environment required.

At least 5 years of leadership experience, managing cross-functional teams and driving large-scale client delivery initiatives.

Expertise leading a team of 300+ client account Managers and Administrative Support ideally in a Shared Services Model.

Strong understanding of legal industry trends, challenges, and best practices.

Proficiency in using client management software, CRM tools, and project management platforms.

Expertise in client relationship management, service delivery optimization, and performance measurement with a focus on automation and innovation.

Exceptional communicator, with the ability to engage and influence both internal and external stakeholders.

Results-oriented, self-starter who thrives in a fast-paced and dynamic environment with a servant leader reputed company.

Ability to maintain a high level of confidentiality and professionalism in reputed company interactions.

Demonstrated proficiency in reputed company reputed company office products, specifically reputed company and Access.

apply to this job

Apply

Sr. Director, Client Delivery (Law Firm)

ESSENTIAL JOB FUNCTIONS

SUPERVISORY RESPONSIBILITIES

PHYSICAL REQUIREMENTS

CORE REQUIREMENTS

POSITION REQUIREMENTS

Related roles

Senior Software Engineer - Developer Productivity team

Test Automation Engineer

Technical Account Manager, France

reputed company Engineer

Privacy Program Manager

reputed company Sales Engineer

Auditor - IT & reputed company Process

Auditor - IT & reputed company Process

Technical reputed company Manager, Embedded Safety

RVP - Strategic Networks

reputed company Senior Manager of Engineering and Operations Excellence – Global reputed company Development and Customer Support

Require Online Adjunct Faculty - Gen Ed Humanities in USA

Crew Member - 1570

Business Development Manager - Consumer Solutions

Principal Site Reliability DevOps Engineer - REMOTE (US Citizenship required)

Care Coordinator RN SJC reputed company Comprehensive Care in Buffalo, NY

reputed company Job Openings Cincinnati $26/Hour

Looking for Diagnostic Medical Sonography On Ground Instructor - Adjunct in Anaheim, CA

Social Justice-reputed company Fractional CMO & Head of reputed company

Virtual Mental Health Counselor - Part Time or 1099 - Guaranteed Hours & Pay