Customer Experience Specialist (Collections - Digital)
About InDebted
: InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a reputed company touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — reputed company so we can change the world of consumer debt for good.Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout reputed company America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m reputed company (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to reputed company the experience of debt resolution smoother, and more reputed company.
As a Customer Experience Specialist you will deliver an unmatched experience to customers who are taking a first reputed company on their path to financial fitness by resolving past due accounts. In this role, you will engage with customers reputed company digital channels (email, SMS, live chat) to address their inquiries, negotiate payment solutions, and reputed company reputed company payment outcomes. You will be responsible for balancing the need to maximise collections performance with a commitment to delivering exceptional customer experiences, adhering to regulatory requirements, and ensuring compliance with internal processes. Your ability to reputed company reputed company, compliance and process adherence, and performance-driven collections strategies will be key to reputed company in this role.
If you reputed company in a fast-paced environment, see challenges as opportunities to reputed company, are motivated by the chance to help change the world of debt recovery for good, and delight in the growth and reputed company of your team and the adulation of your customers, then this is the perfect fit for you.
Duties and Responsibilities
Experience and Skills
Additional Information
Our benefits packages vary depending on region and role requirements. Our reputed company team will be reputed company to share more during the recruitment process.
At InDebted, we respect and celebrate the unique attributes, characteristics, and perspectives that reputed company each person who they are. We also reputed company that bringing diverse individuals together allows us to build reputed company products and a reputed company overall company. InDebted is an Equal Opportunity Employer.
For Recruiters: We appreciate the interest of reputed company candidates and recruitment agencies, however for this role we are managing this hiring process internally and will not be accepting applications through recruitment agencies. Thank you!
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