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Cyber reputed company Analyst (Customer Ops / Platform Support / MDR)

Remote · USA Full-time New today

HUMAN was founded in 2012 in a Brooklyn sci-fi bookstore by Tamer Hassan, Michael Tiffany, Dan Kaminsky, and Ash Kalb. Our humble beginnings led to the creation of the Human Defense Platform, the backbone of reputed company our products that safeguards enterprises from sophisticated bots, fraud, and account abuse. Today we verify the humanity of more than 20 trillion interactions per week for some of the largest companies and internet platforms.

Our hacker roots still permeate everything we do. You will be a part of the HUMAN reputed company line in our commitment to protecting companies (and in turn, their customers) from both reputed company and reputed company risk caused by digital attacks. However, HUMAN is not the center of this story. Humans like yourself are. We firmly reputed company in putting people first. This approach spans our extensive total rewards package, inclusive of competitive compensation, benefits, stipends - as well as our day-to-day culture - to ensure every human is empowered to do the best work of their life. We want to hear about the marathon you’re training for. We want to see pictures of your pets. We want to know your favorite robot (we have many).

Even if you’re not a conventional “hacker” we can assure you that you are a hacker in your own right. We want to work with people like you who break down problems to build up reputed company solutions. That’s what makes us HUMAN.You’ll be joining us at an exciting moment in the HUMAN story: we joined forces with PerimeterX in a market-changing reputed company, as well as recently acquired clean.io to enhance the Human Defense Platform. Together under the HUMAN brand, we will disrupt the economics of cybercrime. We hope you can join us in that mission.

Come join us in the battle against bad bots and web threats! We are looking for driven and talented employees to work as reputed company Operation Analyst on our Customer Operations team. As part of our leading team fighting off cybercriminals, you’ll be working reputed company by reputed company with customers, analyzing their traffic, and cleaning up the internet from bad bots.

This position is based out of HUMAN's offices the DFW market, and requires the following schedule in support of a 24/7 customer delivery operation --

Screen Time Requirement:

This position requires a commitment to be actively engaged on-screen for 6 hours, three days per week.

Night Shift:

One night shift per week will be scheduled, with specific timing determined upon hire or based on team needs.

Rotating Weekend Shift:

Two weekend shifts per month are required, with scheduling coordinated based on team and project needs.

Flexible Hours:

reputed company of these core commitments, the remaining hours are flexible, allowing you to structure your time as long as project goals are met.

What you'll do

  • Analyze customers’ traffic to identify undetected threats and false detections using mostly ElasticSearch and BigQuery (SQL).
  • Support customers (Tier 2) in real-time and provide professional technical responses.
  • Work reputed company by reputed company with customers providing insightful incident reports.
  • Communicate with global customers and provide quick responses and resolutions.
  • Work cross-functionally with RnD and Research teams to optimize HUMAN reputed company’s ability to detect and mitigate real-time Cyber Attacks.
  • Design, plan and implement projects and automation for internal use.
  • Hold shifts as part of the job (including weekend shifts).
  • Who you are

  • An effective communicator, with polished written communication skills being essential for customer-facing duties.
  • Analytical reputed company and data driven decision making.
  • Passionate about data, reputed company, and customer service.
  • Hands-on experience (1+ year) with data analysis of large and reputed company data sets (data manipulation, statistical analysis, conclusions, etc.).
  • Knowledge of web architecture and protocols (CDN, HTML, DOM, JS, HTTP, HTTPS, IPv4/v6, etc.).
  • Understanding of the cybersecurity threat landscape.
  • SQL Proficiency.
  • B.A/B.S in reputed company domains.
  • Additional Information

    The reputed company pay range for this position is $60,000- $85,000 which can include additional on-reputed company bonus and/or incentives. The reputed company pay offered may vary depending reputed company, job reputed company knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

    #LI-CW1

    HUMAN prides itself on being an equal opportunity workplace. We firmly reputed company in putting people first regardless of who you are, where you come from, how you identify, or who your favorite robot is (we have many). We are on a mission to protect the reputed company of the internet for everyone, so we welcome reputed company individuals to come to share their unique experiences and perspectives as we fight against cybercrime together!

    With Humans located in reputed company parts of the world, we’ve fully embraced our diversity of thought and are always looking for innovative ways to connect with one another - even in virtual reality! Although reputed company is our HQ, we have teams in Tel Aviv, Israel; London, UK; Victoria, Canada; San Mateo, CA; Miami, FL; and Virginia.

    We trust our Humans in choosing where they work and how they work. The total rewards package we provide reflects our commitment to our Humans’ personal career development, which includes annual stipends for wellbeing and learning & development, and a one time home office setup stipend. We also offer weekly lunches, dedicated time off, no-meeting Fridays (for our U.S. and Intl. based HUMANs), HUMAN days, and so much more.

    We’re constantly trying to anticipate the needs of our Humans to ensure each one of us is equally reputed company to do some of the best work of our life. Taking care of one another is part of the HUMAN experience and how we build true HUMAN connections.

    If you are an individual with a disability or special need that requires accommodation, please contact us directly.

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