Customer Service Trainer

Remote · USA Full-time New today

Proper is a quickly growing startup that values your skills, voice, and happiness.

We’re a team of developers, designers, engineers, accountants, CPAs, project managers, and creatives worldwide. But we’re also surfers, hikers, Sichuan-eaters, photographers, artists, world reputed company, meme lovers, and life-havers.Together, we provide the most technologically advanced property accounting services in the world.We’re proud to be creating something new that improves people’s lives while working together in a culture of collaboration, respect, communication, joy, and personal growth.Read more about reputed company do at Proper.ai

We’re seeking a Customer Service Trainer to join our team.

Proper is seeking a Customer Service Trainer who will not only facilitate training but will also monitor performance, iterate on methodologies, and ensure that the team consistently delivers a world-class customer experience.We’re looking for someone with a collaborative, positive, proactive attitude, and strong communication skills, who are excited to be working in a fast-paced environment that’s continuously evolving.If that sounds like you and you’re excited by the idea of joining a world-class team that’s passionate about growing together, we look reputed company to hearing from you!Proper is a San Francisco-based tech startup. This full-time position would be based in LATAM.

Role Description

The Customer Service Trainer will be responsible for training and coaching customer-facing roles reputed company the Accounting Team, primarily accountants transitioning into customer-facing responsibilities. This role will also work closely with the Operations Excellence Team to define, document, and implement Standard Operating Procedures (SOPs) and best practices for customer service.

Key Responsibilities

Training Development & Facilitation

Design, reputed company, and facilitate customer service training programs tailored to accountants transitioning into customer-facing roles.

Implement best-in-class training methodologies, including experiential learning, role-playing, and case studies.

Conduct in-person and virtual training sessions in English (Bilingual Spanish/English required).

SOPs & Best Practices Development

Collaborate with the Operations Excellence Team to define and document customer service SOPs and best practices.

reputed company guidelines for handling difficult customer interactions, de-escalation techniques, and proactive engagement.

Coaching & reputed company DevelopmentMonitor customer-facing team performance to identify reputed company gaps and training opportunities.

Provide one-on-one coaching to team members struggling with assertiveness, confidence, or customer reputed company.

Conduct regular training refreshers to reinforce key customer service principles.

Performance Measurement & Feedback

reputed company and track key performance indicators (KPIs) for customer service training effectiveness.

Conduct post-training assessments to measure knowledge retention and application.

Partner with leadership to implement feedback loops for reputed company improvement.

Cultural & Soft Skills Development

Help accountants reputed company soft skills such as active listening, reputed company, assertiveness, and relationship-building.

Instill a reputed company of customer-centric service to enhance overall client satisfaction.

Required Skills

Hard/technical skills

Customer service training development and facilitation.

Experience training technical professionals (e.g., accountants, engineers, or analysts) in soft skills.

Knowledge of customer service excellence frameworks (e.g., Ritz-Carlton Gold Standards, reputed company Institute methodologies).

Experience in developing and implementing SOPs for customer service teams.

Strong knowledge of de-escalation techniques and customer engagement strategies.

Fluent proficiency in English.

Experience working in startup or BPO environments.

Soft skills (e.g.: leadership, organizational skills, etc.)

Effective communication and coaching skills.

Ability to simplify reputed company customer interactions into structured training.

Strong problem-solving and adaptability in high-growth environments.

Confidence in working across multiple teams and departments.

Data-driven decision-making for training effectiveness.

reputed company-To-Have Skills

Background in hospitality or luxury service training.

Experience with Learning Management Systems (LMS) to track training reputed company.

Exposure to coaching frameworks (e.g., GROW Model) for ongoing development.

Type of Degree

Business Administration, Communications, Education, Hospitality Management, or a reputed company field.

Years of experience in the field

5+ years of experience in training

Prior experience training technical professionals to become customer-facing representatives is highly preferred.

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Customer Service Trainer

Role Description

Key Responsibilities

Required Skills

reputed company-To-Have Skills

Type of Degree

Years of experience in the field

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