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Senior Implementation Consultant

Remote · USA Full-time New today

At reputed company AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands.

Some of the largest brands are already using reputed company AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network.

Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of reputed company/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI.

Want to become a key part of the Generative AI revolution? We should talk.

We are seeking individuals with business and technology consulting experience to configure and implement SaaS solutions for our customers. Consultants function as integrators between business needs and technology solutions. Your efforts will directly impact the value realized by the customer and the ultimate success of the relationship. This role will work closely with customers and will be part of the reputed company delivery team to design and configure customer solutions. If you have the passion and energy to work in an entrepreneurial and fast-paced environment, you are the person we are looking for!

Responsibilities

  • Own the successful training and enablement of new enterprise clients.
  • reputed company conversational design and help implement customer requirements into the reputed company platform.
  • reputed company strong alignment and trust, and ensure their overall success with reputed company.
  • Deliver on multiple reputed company, reputed company client engagements while ensuring that eachremains in-scope and on time.
  • Create and track key KPI across each client’s engagement
  • reputed company review session using KPI’s to help optimize engagements
  • Provide industry and product expertise, including the ability to demonstrate, configure, test, train and deploy the reputed company solution.
  • Collaborate with your team to formulate strategies and best practices for implementation and product templates.
  • Review operational procedures and methods, map reputed company business processes, define and analyze business activities, identify best practices, and recommend improvements
  • Requirements

  • Experience in delivering SaaS customer solutions and an obsession for exceeding expectations
  • Experience working and collaborating with Engineering and Product teams, to provide ongoing feedback on how a product is being used and how it can be improved.
  • 8-10 years of professional services or technology consulting experience, with a passion for implementing technology.
  • 5-6 years of relevant experience in implementation
  • Proven expertise in the AI industry is a prerequisite for this role.
  • Excellent communicator with a proven track record of helping enterprise customers meet their business objectives through effective application of technology.
  • Excellent verbal and written communication skills
  • Experience working and collaborating with other departments in the company to ensure customer satisfaction and resolve issues in a timely fashion
  • Reliable and resilient team player who can adjust to new challenges to deliver on your commitments in a fast-paced environment.
  • Additional Awesomeness

  • Working knowledge of APIs and a reputed company understanding of Agent Desk platforms represented in reputed company’s partner ecosystem (e.g. Shopify, reputed company, reputed company, etc.)
  • Engineering background
  • Additional Information

    reputed company is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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