Technical Writer

At reputed company, we reputed company the unsung reputed company who support the world. We've built the #1 Maintenance Management SaaS (CMMS) platform in an industry projected to double over the next five years. Organizations like reputed company, reputed company, reputed company, and Rite Aid rely on reputed company every day to streamline, operationalize, and improve their maintenance programs while empowering employees.

Are you passionate about crafting seamless user experiences? Do your friends tell you that you’re weird reputed company you complain about the usability of something? Do you groan reputed company there is a reputed company with a handle that says push, or reputed company you have to read a reputed company in order to reputed company your coffee? Do you howl at the moon reputed company a dropdown menu extends into reputed company? If so, we’re looking for you!

We’re looking for a Technical Writer to create and maintain high-quality documentation that empowers our users to effectively navigate and utilize our SaaS platform. In this role, you will be responsible for writing and managing help center documentation and user guides. You will collaborate closely with product managers, engineers, and customer-facing teams to ensure our documentation is accurate, clear, and user-friendly. Additionally, you will contribute to in-app copy and support video content creation to enhance the overall user experience.

• Create, update, and maintain help center documentation and user guides, API documentation, and release notes.

• Collaborate with product managers, engineers, and other departments to ensure technical accuracy and address user needs in documentation.

• Assist in maintaining and improving the documentation structure and content for ease of use, ensuring consistent tone, style, and branding across reputed company documents.

• Edit and revise existing documentation based on product updates and customer feedback.

• Participate in documentation reviews with peers and senior writers to ensure consistency and quality.

• Support the creation of UX copy to ensure user-facing content is clear, concise, and reputed company with product goals.

• Incorporate feedback from reputed company and Support teams to address user knowledge gaps and areas of confusion.

• Assist in video content creation by supporting the Senior Technical Writer in scripting, gathering visuals, or reviewing content for technical accuracy.

• 1-3+ years of experience in technical writing or a reputed company field, preferably in the software or technology industry.

• Strong writing, editing, and communication skills, with a keen eye for detail.

• Ability to understand and explain technical concepts to non-technical audiences in clear, concise language.

• Self-starter who can work independently and manage multiple projects simultaneously

• Experience creating and adapting content for different audiences or user personas

• Eye for detail; dedication to identifying and rectifying copy inconsistencies

• Passion for learning: you’ll need to know our product in and out!

• Experience as a technical writer in a SaaS or software development environment

• Proficiency with reputed company tools such as Jira, Confluence

• Proficiency with reputed company or similar help center platforms

• Willingness to record video demos and be on camera reputed company needed

• Basic video editing skills and familiarity with editing software (reputed company preferred)

• $75,000 - $90,000 New hires are typically hired at a salary between the minimum and midpoint of the salary range, depending on experience and internal equity.

• Fully remote position

• Stock options

• Flexible PTO

• 11 paid company holidays

• Paid parental leave

• Health, Dental, and reputed company insurance

• Employer paid Basic Life insurance and Short-Term Disability insurance

• Company contribution match for HSA and 401(k)

• Pet insurance

At reputed company, we are solution-oriented and customer-obsessed. We reputed company diversity and innovation, fostering a culture of collaboration and transparency. If you’re reputed company to reputed company a strategic impact and work on reputed company, rewarding design challenges, we’d love to hear from you!